The touchpad does not work properly

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Started ‎07-03-2013 by
Modified ‎04-02-2014 by
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The touchpad does not work properly

Question

The laptop's touchpad is not working properly, how can I get it working again?

Answer

If only some of the touchpad features do not work properly (scrolling, pinch to zoom, etc...) click here to learn how to change the touchpad settings for specific features and gestures.

 

If none of the touchpad features work properly, make sure it isn't turned off (disabled). To enable/disable the touchpad, perform try any of the following (varies by laptop model):

 

  • Press the touchpad enable/disable button above the touchpad.
  • Press the touchpad F9 key.
  • Press and hold the FN key and press the F9 key.
  • Press the touchpad F5 key.
  • Press and hold the FN key and press the F5 key.


If enabling the touchpad does not help, try uninstalling the touchpad driver and rebooting your laptop to reinstall the driver:

 

  1. Start Device Manager

    Windows Vista and Windows 7: open the Start Menu and type "Device Manager" in the search field. Select "Device Manager" from the results.

    Windows 8: At the Start screen, type "Device Manager".
     
  2. In Device Manager select Mice and other pointing devices, then right-click on Alps Pointing-device and select Uninstall.
  3. After the driver uninstalls, reboot your computer. The driver will install automatically.

If that doesn't help, try manually downloading the newest touchpad driver from the Toshiba Support site. Use the "Touchpad" filter as well as the filter for your version of Windows. Most newer Toshiba laptops use the 64-bit version of Windows.

 

Finding downloads and support documents at support.toshiba.com

 

If reinstalling the driver does not resolve the issue, try performing a system restore to a date before the issue occurredCLICK HERE for an instructional video on System Restore.

You may also want to try a power cycle. Shut down your laptop, remove all accessories, and unplug all cables. This includes USB sticks, SD cards, and the power cable. If your laptop has a user-removable battery, remove the battery. Hold the power button for 30 seconds, then reconnect the power and battery (if you removed it), turn on the laptop, and try again.

 

If the touchpad still does not work properly, the laptop requires repair.

 

For more information, see this video:

 

Toshiba How-To: Troubleshooting Touchpads