The touchpad does not work properly

Started ‎07-03-2013 by
Modified ‎12-01-2015 by
(145,307 Views)

Question

The laptop's touchpad is not working properly, how can I get it working again?

Answer

If only some of the touchpad features do not work properly (scrolling, pinch to zoom, etc...) click here to learn how to change the touchpad settings for specific features and gestures.

 

If none of the touchpad features work properly, make sure it isn't turned off (disabled). There are multiple ways to enable or disable the touchpad. Which one works on your computer will depend on your model. See the following article for more information:

 

How do I enable or disable my touchpad?


If enabling the touchpad does not help, try uninstalling the touchpad driver and rebooting your laptop to reinstall the driver:

 

  1. Start Device Manager

    Windows 10
    and Windows 8: Hold the Windows key and press the 'x' key to open a menu in the lower-left. Select "Device Manager."

    Windows 7 and Windows Vista: open the Start Menu and type "Device Manager" in the search field. Select "Device Manager" from the results.
  2. In Device Manager select Mice and other pointing devices, then right-click on touchpad entries and select Uninstall.
  3. After the driver uninstalls, reboot your computer. The driver will install automatically.

If that doesn't help, try manually downloading the newest touchpad driver from the Toshiba Support site. Use the "Touchpad" filter as well as the filter for your version of Windows. Most newer Toshiba laptops use the 64-bit version of Windows.

 

Finding downloads and support documents at support.toshiba.com

 

Once that's done, check Windows Update for updates as well.

 

If reinstalling the driver does not resolve the issue, try performing a system restore to a date before the issue occurred.

 

Check the following articles for information on performing a system restore:

Windows 10: How do I perform a system restore in Windows 10?

Windows 8: How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video

Windows 7: How To: Perform a system restore in Windows 7

 

You may also want to try a power cycle. Shut down your laptop, remove all accessories, and unplug all cables. This includes USB sticks, SD cards, and the power cable. If your laptop has a user-removable battery, remove the battery. Hold the power button for 30 seconds, then reconnect the power and battery (if you removed it), turn on the laptop, and try again.

 

If the touchpad still does not work properly, the laptop could require servicing. For more information, contact customer support.

 

For more information, see this video:

 

Toshiba How-To: Troubleshooting Touchpads