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Member
Harmonium
Posts: 7

expiring warranty

Does anyone know what happens when the warranty expires when the laptop is still under the care of the depot? They have kept my laptop for just over a month now, citing that they needed to wait for parts to be delivered. I received no gurantee of when my laptop would be sent back, and my warranty expires in about 5 months. I've sent my laptop for the same problem twice before in the past six months (and the problem was never fixed).

Super Advisor
miker643
Posts: 3,275

Re: expiring warranty

Mine is a Canadian unit/warranty, but I had a keyboard problem close to the end of the original warranty.  They told me not to worry, once I had a problem/job number for a malfunction, it would still be covered under the warranty, regardless of how long it took to get the part and fix.  However, it could be different under the US warranty, but I doubt it.

Member
nebdan
Posts: 6

Re: expiring warranty

I would file a complaint with the BBB and get an official commitment by Toshiba to service your laptop after the warranty has ended if promblems persist.

Occasional Contributor
lugia2142
Posts: 30

Re: expiring warranty

What exatically is the BBB. Well yeah. Comp got sent it in qutie a few times for the same issue and a few times for some hardware they faield to put in correctly.  Now yeah takes about a loong time for repair and problem appear in 2-15 days from repair.

Occasional Contributor
lugia2142
Posts: 30

Re: expiring warranty

have to add that I have a friend who also has a Toshiba labtop but with literally the same specs but i5 core not i7 and their fan runs way quiter and they dont' have any issues. I think I shoudl be blamign the i7 in some case but maybe also hardware or manufacturing? I mean the system board has been replaced like 1 or 2 times. bios flashed a few times. Keep sendign it in for repair till warrenty ends and they demand payment for repair.