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Member
BrandyUnique
Posts: 1

Shut down unexpectedly -WERInternalMetadata.xml - PLEASE HELP

I get this message and I am not sure what the problem is or how to solve it. Can anyone pleeeeeease help?

 

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
030412-19890-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
030212-23587-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
022912-33446-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
032312-26286-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
032212-24866-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
042612-23119-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
022812-30201-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
040512-26644-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
071512-24070-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
100812-19905-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

 

Member
djpenn
Posts: 1

Re: Shut down unexpectedly -WERInternalMetadata.xml - PLEASE HELP

According to what I have seen online elsewhere, 1) update or replace the video/graphics drivers, 2) do either Toshiba or 3rd party diagnostics to investigate possible bad graphics chips/board, 3) do the same for memory (could be bad RAM).
Ace Advisor
Jerry_Lippey
Posts: 39,049

Re: Shut down unexpectedly -WERInternalMetadata.xml - PLEASE HELP

Which computer do you have? See the label on the bottom.

 

Brandy, zip up the .dmp files and attached that to your reply. They are in the C:\Windows\Minidump folder.


030412-19890-01.dmp - 030212-23587-01.dmp - 022912-33446-01.dmp - 032312-26286-01.dmp - 032212-24866-01.dmp

042612-23119-01.dmp - 022812-30201-01.dmp - 040512-26644-01.dmp - 071512-24070-01.dmp - 100812-19905-01.dmp


-Jerry