09-16-2012 10:43 PM
I have a new Toshiba Satelight S855 S5254 and a new ViewSonic VA 2448M-LED Monitor.
When I close the lid on the computer, and use just the ViewSonic, the S855 crashes during startup. At this time, I'm guessing because of the monitor looking for a high resolustion driver to get up to 1920 x 1080. Looking at the laptop, it does not support this resolution.
Does anyone else have this issues?
Does anyone know if there is a new driver to support this issue?
If I leave the laptop open, then restart or reboot, everything works fine on booting. Once the computer is up and running, I can close the lid and work off the external ViewSonic Monitor.
09-19-2012 03:49 PM
You may want to try reinstalling the latest display driver.
If you need further help, you can contact customer support at (800) 457-7777.
09-20-2012 06:17 AM
Thank you, but already loaded up the driver and tried again. Made sure the display settings were set to one display only, utilizing the external display.
As for customer service, I knew more than the >>>> on the other end of the phone I could barely understand. I'm still waiting on their call back from 4 days ago. Toshiba may make a good laptop, but so far their Customer Service SUCKS! Everyone has to rely on these forums to get anything done. Crazy.
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