01-06-2012 08:02 PM
I just got a new Qosmio X775 3DV80 laptop.
Tried to burn a Blu Ray movie with DVDfab 8. The process went through all the way till the very end and then I get a blue screen of death every single time. the brief error says IRQ problem. burning DVD gets the same.
a friend as a same model laptop. tried on his with the same result.
So it's not my particular machine!
i installed a copy of Windows 7 Pro on the sencond HD. burning either DVD or Blu Ray with no problem.
it suggests there's a glitch with combo of the original Windows 7 and the Blu Ray drive.
i have not contacted Tosh yet.
Anyone else experience the same???
01-15-2012 07:42 PM
I have the same problem with my new x775-3dv80, i uninstalled the driver and let windows install it again and it still doesn't help. Is there any solution to fix this?
01-19-2012 02:01 PM
Did it ever work for you?
If so, try using System Restore to restore a previous restore point from before this became an issue.
If that doesn't work, you could try a system recovery. Recovering your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system recovery will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide. To load the recovery utility, press F12 when the initial TOSHIBA screen appears. Then, select "HDD Recovery."
If the problem persists after this, I'd suggest getting it serviced.
01-21-2012 12:21 PM
01-24-2012 03:09 PM
Because you're having so many problems, I'd suggest trying that recovery procedure I discussed in the previous post just to prove it's a hardware issue and then contacting customer support to get it serviced.
01-27-2012 05:00 PM
i did a system restore to an earlier time after i uninstalled the driver for it to install again but didn't change anything, still get a blue error screen when it burns. right at the point of finalizing the disc thats when i get the blue error screen and the computer restarts
02-10-2012 10:13 AM
I received my second replacement laptop (brand new) from the seller. Tried burning both BD/DVD out of box, same issue!
The fact that all three of my machines, plus my friend’s and Infologic’s have the exact problem, (Infologic may’ve used a different burning program than mine, DVDfab); the error message suggests that there’s some hardware Interrupt conflict tween the driver and the OS. I tend to believe that Toshiba’s driver, tdcmdpst.sys, is the culprit as both DVD/BD burning works fine on my second Windows 7 Pro partition without this driver.
I was hoping there enough people to raise the issue that Toshiba would look into it.
02-15-2012 02:52 PM
I don't have any other idea how to solve the problem. You may want to call customer support at (800) 457-7777. If I learn of anything that could help, I'll post.
04-04-2012 09:31 AM
mine did this from day one so no need to restore mine. it still does it and makes me mad. my other toshiba did not do this but it has a external dvd burner. for the amount of money i paid for this laptop it should not do this. i also run dvdfab and run it on my dell laptop, my other toshiba laptop and my desktop that i made with no problems.
Copyright © Toshiba America Information Systems, Inc. All rights reserved.