04-22-2010 06:40 AM
This is a combination problem.
Part 1: When I turn my Tecra A8-S8514 laptop on, it does not post, it just beeps. I tried reseating the memory; I tried using just one dimm and not the other, I tried removing the battery and just using wall power, I tried just using battery power - none of this helped.
Part 2: I called Toshiba for support. The laptop is under warranty. Support told me someone from "Nexicore" would call me within 6 business hours to schedule an onsite repair. When no one called, I called Toshiba back. They asked me to call Nexicore and ask about the visit. When I called Nexicore, they had no record of any request by Toshiba to service my laptop. I then called Toshiba back; this basically started the process over from the beginning. This repeated 4 times, each time Toshiba assuring me that this time it would work. I asked Toshiba for a confirmation email that they had placed the order with Nexicore; it never came. I called Toshiba sales; I called Toshiba customer relations; they both said there was nothing they could do. Last time I called Toshiba tech support, they said they had elevated it to a level 3 tech support and that the level 3 technician would call within 24 hours. That didn't happen (of course!).
How do I get my laptop fixed? Thanks in advance for any advice.
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