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Member
Mr11
Posts: 1

Blue circle next to mouse pointer will not stop turning

[ Edited ]

The blue circle next to my mouse pointer will not stop turning. When I try to open My Toshiba or any other Toshiba utility I get "My Toshiba has stopped working Windows is searching for a solution." Has anyone had this problem? Do I need to reinstall Windows? I have a L555D-S7930.

 

Thanks

Ace Advisor
Jerry_Lippey
Posts: 38,747

Re: Blue circle next to mouse pointer will not stop turning

 

Satellite L555D-S7930

 

 

It does appear you have been infected by a virus. In any case, the cleanest solution would be to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media.

 

See the section Recovering to out-of-box state (recommended recovery method), which begins on p. 61 of the User's Guide.

 

   Satellite L550 Series User’s Guide

-Jerry