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Member
gfeller2006
Posts: 4

Bios password reset- M9

We had a laptop stolen at our company and was recently recovered by the police dept.  There is a bios fingerprint and password set now.  How can I remove this? 

Frequent Advisor
cee_64
Posts: 8,174

Re: Bios password reset- M9

You'll need to have a Toshiba Authorized Service Center do that for you as there is no way for any of us to verify that you are in fact the actual owner. 

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If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.


Member
gfeller2006
Posts: 4

Re: Bios password reset- M9

Does Toshiba support have an email address?  Or do you have to go through phone support.

Frequent Advisor
cee_64
Posts: 8,174

Re: Bios password reset- M9

You would have to call them by phone.  That is the ONLY way to contact actual Toshiba Technical Support.  See the Contact Us link at the top of this page.

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If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.