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Member
jackpinesavage
Posts: 2

A55 hard drive master password reset

A recently finished employee set the passwords on this laptop before he left.  Is there a way to reset/remove the password and make this a useable computer again?  A new hard drive did not do it.

Moderator
Peter
Posts: 17,226

Re: A55 hard drive master password reset

Please include your full model number when posting problems on the forums. It can be found on the bottom of your laptop.

 

Is the password the firsts thing you see when you power on the laptop? If so, that's a BIOS password. As it's a security feature, there's no easy way around it. You could try contacting support.

- Peter
Member
jackpinesavage
Posts: 2

Re: A55 hard drive master password reset

It is an A55- S1063.  WE have tried to reset the bios password by removing the cmos battery.  Just neet those two jumper points i guess.