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Moderator
Peter
Posts: 17,220

Excite™ 10 Android system update 4.1.1.001082314.01

We are pleased to announce a new Android system update 4.1.1.001082314.01 for your Excite™ 10 tablet and Android system update 4.1.1.001082618.08 for your Latin American Excite™ 10 tablet. This release will provide performance enhancements to your device. Toshiba encourages you download and install this update.

 

Release Highlights:

  • Improve the Google Maps experience
  • Provide latest Android security updates

You can update your system software by any of the following methods:

  • Tap on the update message sent by the Toshiba Service Station application to your device, or:
  • From the Home screen, tap on the “Apps” icon in the upper right corner of the home screen. Locate the “Service Station” icon and application. Tap “Check for Updates” and follow the steps.
- Peter
Occasional Contributor
arf1410
Posts: 36

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I go to Service Station and download this update just fine, but when I try to install it, my system reboots, then I get the android "robot" lying down with an exclaimation point in a triangle, and the update never gets installed.

Moderator
Peter
Posts: 17,220

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Can you send me a PM with your serial number that can be found in the settings? Click here to send me a Private Message.

- Peter
Member
jmhouston80
Posts: 1

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Service Station is able to download the update but when I press update I keep getting connect to external power message, even though the plug is connected and showing that its charging.

Moderator
Peter
Posts: 17,220

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Have you tried rebooting the tablet? Hold the power button down until options appear and then power off the tablet fully. Wait a few seconds, and then turn it back on again.

- Peter
Member
syodash
Posts: 2

Re: Excite™ 10 Android system update 4.1.1.001082314.01

When we receive Android 4.2?
Member
syodash
Posts: 2

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Or better, go straight to android 4.3
Member
abbas8
Posts: 2

Re: Excite™ 10 Android system update 4.1.1.001082314.01

i have the excite 10 tablet and when i check for updates in the service station i see just 4.0.3.01.000072410 version of the system image so i could not update my tablet to Jelly bean

i live in syria i want to know if i can get the latest version of android on my tablet and how?

Moderator
Peter
Posts: 17,220

Re: Excite™ 10 Android system update 4.1.1.001082314.01

For models in the USA, you need to perform all the updates sequentially. If your Excite 10 isn't a Toshiba USA model, the policies could be different.

- Peter
Member
trlinde
Posts: 2

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I have the same issue. Rebooted, battery fully charged and plugged into AC adapter.

Still insists it needs plugged it.

I even removed the SD card.

(AT300 model)

I've run out of ideas here.

Even flushed the update download and redownloaded it, nope, same result.

 

Moderator
Peter
Posts: 17,220

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I'm sorry about that. You'll need to call customer support at (800) 457-7777.

- Peter
Member
JuanManuelGhiglione
Posts: 1

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Hi there...

 

I have updated my Excite 10 AT300...and what I got? an error on my TABLET that says Booting Failed unrecoverable bootloader error (0x00000008). Toshiba doen´t provide support for software issues...either if it comes with THEIRE updates?? I´m really pissed off guys...

Surprisingly I have been able to access android system recovery by pressing pwr button + volume up at the same time. The thing is that I have tryed to go back to factory reset and nothing. Still there is an option that says apply update from external storage and am wondering what happens if I can get 4.0.3.01.000041114   First manufacturing system image and apply this? Should I be able to recover my system?

 

Please help me!! What can I do?

Moderator
Peter
Posts: 17,220

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Did you call customer support at (800) 457-7777? They should be able to help.

- Peter
Member
Evilsizer
Posts: 1

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I have not used my tablet in a short while till I turned it on last night. Ran the update and everything seemed to install fine. Now my tablet will not connect to my router. It worked fine before the update, that's how I downloaded it. My router shows on the tablet, tried reentering the password, hit the easy connect button on the router, and rebooted the router. Nothing seems to work. The tablet says Authentication Problem. Any help you could give would be great.

Occasional Advisor
mcarver2000
Posts: 267

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Sounds as if there are issues with your WiFi password (network security code).  Try deleting the WiFi connection on the tablet and rebuilding it.  Remember that the password is case sensitive.

Member
jwhite3
Posts: 1

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I just downloaded the most current update from October 3rd and I sorely regret it. Immediately before downloading and installing the updates I was able to download and watch youtube videos and applications in a matter of seconds. Now it takes 5-10 MINUTES to download apps and watch standard def youtube videos. It has taken 30 minutes to download 30 percent of a 30 mb file.after waiting 10 minutes for speed test application to download I find that I am downloading at less than half of a mb per minute.

how do I uninstall the update or how do I fix this problem? It is all but impossible to watch a youtube video or download a file.
Occasional Contributor
arf1410
Posts: 36

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I have now done a full factory reset of my device.  I have not installed one single app.  I went to the Service Station to download (and install) this update.  It still does not install. It gets "hung up" with that "android guy" laying down, with a red exclaimation point in his chest... Any ideas yet?  I first reported on this 3 months ago, and ZERO feedback

Moderator
Peter
Posts: 17,220

Re: Excite™ 10 Android system update 4.1.1.001082314.01

Have you called customer support, arf1410? It sounds like it could require servicing.

- Peter
Occasional Contributor
arf1410
Posts: 36

Re: Excite™ 10 Android system update 4.1.1.001082314.01

My past experience with Customer Support is that the only "solutions" they offer is a factory reset, or send device in.  The device works fine with the current system software, it is only your update that does not function.   I would claim the problem is not my device, but some problem with your system update software, seeing as it did not work for me even after the system reset to factory specs.

Member
ash2k3
Posts: 2

Re: Excite™ 10 Android system update 4.1.1.001082314.01

I tried to update , it downloaded the file , but when I try to install it, my system reboots, then I get the android "robot" lying down with an exclaimation point in a triangle, and the update never gets installed.