Forget my password, tablet is locked

Started ‎03-05-2013 by
Modified ‎07-07-2014 by


I forgot my log on password. How can I access the tablet so I can use it?


If you forgot your password and can't use your tablet, the following procedure will reset your tablet to factory settings and allow you to use it.


IMPORTANT: All personal data will be erased from the tablet during this procedure.


  1. Connect the tablet AC adapter and connect to power. Be sure to keep the tablet connected to an external power source until the procedure is complete.
  2. Turn off the tablet.
  3. Press and hold the "+" on the volume key.
  4. While continuing to hold the "+" volume key, press and hold the power button.
  5. Tablet will start (and let go of both buttons at this time). 
  6. Please read the Android system recovery message that will display on top of the screen.
  7. Press the “Volume Up” to continue this process, or press the “Volume Down” key to cancel this process.
  8. If this process does not work for you, try the process again with the "-" volume key instead of the "+" volume key.

NOTE: It will take some time for the factory data reset to complete.