03-08-2013 01:10 PM
My toshiba external usb 3.0 usb device is installed successfully on my laptop. but I can't find it in "my computer".
in the device manager it says: "This device is working properly".
I can not access it.
03-08-2013 10:48 PM
Thank you Jerry for your reply.
The laptop is HP Pavilion dm1 Notebook PC.
The device is Toshiba External hard drive 1TB.
I find it in the device manager under "Disk driver", with the name: "toshiba external usb 3.0 usb device".
03-09-2013 10:06 AM
Which Pavilion dm1? I want to look it up. Windows 7 or 8?
Which Toshiba external hard drive? What is the model number?
Open Disk Management (diskmgmt.msc). Do you see the drive there? If so, attach a picture of what you see.
03-09-2013 12:32 PM
Thank you Jerry,
The laptop is HP Pavilion dm1 Notebook PC, with Processor: AMD E-450 APU with Radeon.
Toshiba external usb 3.0 usb device: P/N: HDTC610EK3B1 , S/N: 82B2TBR3TTS8
03-09-2013 12:55 PM
Hello again Jerry,
In the Disk Management (diskmgmt.msc), I found it with no name.
Please find the picture attached.
The driver might be the second one.
03-09-2013 01:24 PM
I assume you'll be satisfied to use the drive for external storage and not any software that Toshiba has put there.
Use the features in Disk Management to operate on those partition. Remove them, replace them, format them, assign drive letters, and so forth.
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