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Member
omar9999
Posts: 5

toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Hello,
My toshiba external usb 3.0 usb device is installed successfully on my laptop. but I can't find it in "my computer".
in the device manager it says: "This device is working properly".
I can not access it.

please help.

regards,

Ace Advisor
Jerry_Lippey
Posts: 39,049

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Which laptop? Which Windows? Which USB device?

-Jerry
Member
omar9999
Posts: 5

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Thank you Jerry for your reply.

 

The laptop is HP Pavilion dm1 Notebook PC.

 

The device is Toshiba External hard drive 1TB. 

I find it in the device manager under "Disk driver", with the name: "toshiba external usb 3.0 usb device".

 

regards,

 

Omar

Ace Advisor
Jerry_Lippey
Posts: 39,049

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Which Pavilion dm1? I want to look it up. Windows 7 or 8?

 

Which Toshiba external hard drive? What is the model number?

 

Open Disk Management (diskmgmt.msc). Do you see the drive there? If so, attach a picture of what you see.

-Jerry
Member
omar9999
Posts: 5

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Thank you Jerry,

 

The laptop is HP Pavilion dm1 Notebook PC, with Processor: AMD E-450 APU with Radeon.

Windows 7

Toshiba external usb 3.0 usb device: P/N: HDTC610EK3B1 , S/N: 82B2TBR3TTS8

 

regards,

Omar

Member
omar9999
Posts: 5

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Hello again Jerry,

 

In the  Disk Management (diskmgmt.msc), I found it with no name.

 

Please find the picture attached.

 

The driver might be the second one.

 

regards,

omar

Ace Advisor
Jerry_Lippey
Posts: 39,049

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

I assume you'll be satisfied to use the drive for external storage and not any software that Toshiba has put there.

 

Use the features in Disk Management to operate on those partition. Remove them, replace them, format them, assign drive letters, and so forth.

 

   Managing hard disks: recommended links

-Jerry
Member
omar9999
Posts: 5

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Thank you Jerry

Ace Advisor
Jerry_Lippey
Posts: 39,049

Re: toshiba external usb 3.0 usb device doesn't appear in "My Computer"

Good luck, Omar!

-Jerry