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Member
BonoVet
Posts: 2
Accepted Solution

ntdll.dll driver problems with executing applications

Hello...

 

Can anybody please help me with the drivers problems im facing with. Sorry about my english and Im also not a computer expert but Ill tryy to explain a problem anyway.

 

Im working on a Toshiba Portege R830 laptoo with Win7 64 installed. 2 Days ago im started to reciving error msg on startup:

ConfiFree Task Tray Menu has stopped Working

Besides that Im also reciving an error msg when I try to run Sibelius notation software (its not a fresh installation):

Sibelius has stoped working

 

I figured out that problems are coused by driver ntdll.dll located in Windows subfolder winsxs (If i understood well this folder make an instances of the original driver so that different apllications can use it at the same time). In that folder i have 6 subfolders with instances of that driver.

 

I tried with common things: I reinstalled both softwares, checked if I made some new installations that day... so I deinstalled that too (Flash browser plugin upadate). Checked if windows upadets are up to date.

 

Has anyone expirience or solution for that problem? Is it possible to reinstall the drivers in some way. I would like to avoid fresh intstallation of the system becouse it takes lot of work and in the end I can came with the sam problem again. I would be very gratefull if someone can help me.

 

Here are logs of both errors:

 

ConfiFree Task Tray Menu has stopped Working
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    NDSTray.exe
  Application Version:    8.0.0.48
  Application Timestamp:    4cf8869a
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7601.17725
  Fault Module Timestamp:    4ec49b8f
  Exception Code:    c0000005
  Exception Offset:    0002e066
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1060
  Additional Information 1:    5c29
  Additional Information 2:    5c29996e579b0e4041a88e81213bad19
  Additional Information 3:    c27c
  Additional Information 4:    c27c864fd4ed190d3724e0b9ded50687

Sibelius has stoped working
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Sibelius.exe
  Application Version:    6.0.0.54
  Application Timestamp:    49f85b3e
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7601.17725
  Fault Module Timestamp:    4ec49b8f
  Exception Code:    c0000005
  Exception Offset:    0002e066
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1060
  Additional Information 1:    5c29
  Additional Information 2:    5c29996e579b0e4041a88e81213bad19
  Additional Information 3:    c27c
  Additional Information 4:    c27c864fd4ed190d3724e0b9ded50687

 

Thans for help in advance.

 

Ace Advisor
Jerry_Lippey
Posts: 39,821

Re: ntdll.dll driver problems with executing applications

Which Portege R830? See the label on the bottom.

 

Please attach pictures of the two error messages.

 

Exactly which Sibelius product? Do you have the installation program?

 

In the meantime,..

 

1. Try a System Restore to before the situation developed.

 

2. Run sfc /scannow at an elevated command prompt. See KB929833.

-Jerry
Member
BonoVet
Posts: 2

Re: ntdll.dll driver problems with executing applications

Thank you for replay an hints.

 

Afeter trying few more things I suspected that some new hardware or software installation on my computer is making a conflict. Before that I used both softwares for few mounths with no problem.
But I dint conect any new hardware in period when error occured. Besides that I deinstalled fresh instalations (flash plugin for browser). So I decided to do full system scan for malware and viruses with few different softwares. With Sypbot Search and Destroy I founded a type op "Browse to save" malware. Couldnt delete instances of it in normal mode but managed to do so automaticly in safe mode. After SB deleted all instances of malware automaticly the things work again prefecly on reboot.

So the problem was "Barrowsoe2Save" wich coused some kind of conflict. Im also attaching an SB log.

I hope the infromation will be helpfull to someone with similar problems.

Ace Advisor
Jerry_Lippey
Posts: 39,821

Re: ntdll.dll driver problems with executing applications

Thank you for coming back to tell us what happened.


So the problem was "Barrowsoe2Save"


   Manual Removal Guide for Barowwsoe2Save

-Jerry