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Member
tazangel52
Posts: 6

my modem does not detect a dial tone and the phone works fine

My modem does not detect a dial tone and the phone works fine. Toshiba already fixed it once when the laptop was under warranty but now i have no warranty. Why would it quit working again so soon after they fixed it, about a year I think. 

Ace Advisor
Jerry_Lippey
Posts: 39,503

Re: my modem does not detect a dial tone and the phone works fine

We can't see your computer. Which one is it? And Windows?

 

Most of this applies to Error 680 in any case.

 

   How to Troubleshoot "No Dial Tone" Issues in Windows XP

-Jerry
Member
tazangel52
Posts: 6

Re: my modem does not detect a dial tone and the phone works fine

My computer is a Toshiba Satillite A305  and I have Windows Vista Home Premium and I tried what you said but it did not help. I was hoping I would not have to take it in somewhere and have the modem replaced again. I tried using an external USB modem but when I installed it all that happened was a big blue screen came up with a whole page of stuff so fast I couldnt read it and I had to shut my laptop down to get rid of it. 

Ace Advisor
Jerry_Lippey
Posts: 39,503

Re: my modem does not detect a dial tone and the phone works fine

Which Satellite A305?

-Jerry
Member
tazangel52
Posts: 6

Re: my modem does not detect a dial tone and the phone works fine

I think its an A305 S6905 but I cant remember. I dont have the sticker on my laptop anymore that said what it was. 

Ace Advisor
Jerry_Lippey
Posts: 39,503

Re: my modem does not detect a dial tone and the phone works fine

Go here and give us the part number.

 

   Start > All Programs > Toshiba > Utilities > PC Diagnostic Tool

-Jerry
Member
tazangel52
Posts: 6

Re: my modem does not detect a dial tone and the phone works fine

I did this and under modem, it says Failed  no dial tone under dial tone checked

Ace Advisor
Jerry_Lippey
Posts: 39,503

Re: my modem does not detect a dial tone and the phone works fine

Go here and give us the computer's part number. It should be the second item on the list.

 

   Start > All Programs > Toshiba > Utilities > PC Diagnostic Tool

-Jerry
Member
tazangel52
Posts: 6

Re: my modem does not detect a dial tone and the phone works fine

ok, the part number is PSAG8U-040001w

Ace Advisor
Jerry_Lippey
Posts: 39,503

Re: my modem does not detect a dial tone and the phone works fine

 

Satellite A305-S6905 (PSAG8U-04001W)

 

Open Device Manager (devmgmt.msc) and expand Modems. Which adapter do you have? Best to attach a picture.

 

Double-click it and tell us what Device status is.

-Jerry
Member
tazangel52
Posts: 6

Re: my modem does not detect a dial tone and the phone works fine

my modem is a Toshiba Software Modem and under device status it says working properly(which obviously is a crock)

Ace Advisor
Jerry_Lippey
Posts: 39,503

Re: my modem does not detect a dial tone and the phone works fine


My modem does not detect a dial tone..

Quote that message precisely, character-by-character. No paraphrasing. If you know how, attach a picture of the message.

 

Did the modem ever work properly?

 

Please don't ignore those two requests.

 

In the meantime, try reinstalling the driver.

 

   Toshiba Software Modem for Windows Vista / XP

-Jerry