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Member
skaufmann
Posts: 3
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Webcam won't reinstall?

Many months ago my webcam application was completely wiped from my computer, and now when I try to reinstall from: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/downloadDetail.jsp?soid=2718667&pf=true, I get an error after I run the installer saying "Failed to run command after extraction [5]"

 

My laptop model is: Satellite E105-S1802

 

I am currently running Windows 7 64-bit

 

I would just like to get my built-in webcam up and running again, a quick response would be much appreciated!

Ace Advisor
Jerry_Lippey
Posts: 33,032
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Re: Webcam won't reinstall?

Member
skaufmann
Posts: 3
0

Re: Webcam won't reinstall?

[ Edited ]

I tried downloading the file you suggested, and the install would start and I would say yes for the webcam application to change my hard drive (or something along those lines) but then the window would just close and nothing would install.  I am very confused.

Ace Advisor
Jerry_Lippey
Posts: 33,032
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Re: Webcam won't reinstall?

Sounds like the hardware is malfunctioning.

 

Open Device Manager (devmgmt.msc) and look for Imaging devices. If it's there, double-click on the device under it and tell us what Device status has.

-Jerry
Member
skaufmann
Posts: 3
0

Re: Webcam won't reinstall?

I couldn't find "imaging devices", even when I expanded all of the devices to check that I wasn't missing something... is there somewhere I can download what ever "device" this is?

Ace Advisor
Jerry_Lippey
Posts: 33,032
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Re: Webcam won't reinstall?

When Device Manager can't see the device, it almost always means the device is malfunctioning.

 

To confirm that, you would need to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media.

-Jerry
Member
binty
Posts: 2
0

Re: Webcam won't reinstall?

I have the same problem. Netbook NB305-N310 (win XP)

 

Device manager shows Webcam/scanner/camera has been deleted/uninstalled.

 

have tried downloading latest toshiba webcam application (no results)

 

tried system restore to point to where device was working (unsuccessful)

 

tried adding new hardware but no luck.

 

???? help please???