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Member
Redrum741
Posts: 1

Toshiba Laptop Keeps Freezing

[ Edited ]

 My laptop keeps freezing up. It started doing this last week. Every time it loads and I press something the cursor stops and it starts freezing. I even downladed Malwarebytes Anti-Malware and it still does the same thing.:smileyfrustrated:

Moderator
Peter
Posts: 17,226

Re: Toshiba Laptop Keeps Freezing

What model is your laptop? It should be found on the label on the bottom.

 

Do you get an error message or does it just freeze?

- Peter
Member
MarionB
Posts: 1

Re: Toshiba Laptop Keeps Freezing

Hi,

 

I'm having the same problem. I'll be doing something simple and as I click on the mouse everything freezes. No error mesage...nothing just a frozen screen. I can't ctrl+alt+del or even close the laptop to change the screen. I eventually have to turn it off manual (power button).

 

My model is: Satellite L755-S5214

 

Thanks for any insight you can provide...

 

Moderator
Peter
Posts: 17,226

Re: Toshiba Laptop Keeps Freezing

How often does it do this? Does it do it often enough for you to do some tests? I'm curious if it happens in Safe Mode.

- Peter
Occasional Contributor
reellarina
Posts: 11

Re: Toshiba Laptop Keeps Freezing

I have same problem but when I am going to start, shutdown, streaming, or changing by wireless network the cursor will freezes, 10 to 15 minutes of freezing will be restart automically sometimes I am going to forced to press the power to shutdown. My laptop is Toshiba satellite L745. Please give me other option.

 

Thank you,

rey

 

 

 

 

Moderator
Peter
Posts: 17,226

Re: Toshiba Laptop Keeps Freezing

Can you give me the full model and part numbers off the bottom label?

- Peter
Occasional Contributor
reellarina
Posts: 11

Re: Toshiba Laptop Keeps Freezing

[ Edited ]

Satellite L745-M1GD

Part no. PSKOYE-0GD04CAR

Serial no. XXXXXXXXX

 

Thnak you

 

 

 

[Moderator edit to remove serial.]

Moderator
Peter
Posts: 17,226

Re: Toshiba Laptop Keeps Freezing

Unforuntately, I don't have information about European models. You may want to contact Toshiba Europe.

- Peter
Occasional Contributor
reellarina
Posts: 11

Re: Toshiba Laptop Keeps Freezing

My laptop keep freezing when I will change my wireless network to another network? my wireless name installed is ATHEROS AR8152/8158 PCI-EFAST ETHERNET CONTROLLER (NDIS 6.20) and ATHEROS AR9002WB-1NG WIRELESS NETWORK ADAPTER and I want to change this to Intel PROSET/Wireless software or Intel PROSET/Wireless Wiremax sofware, this is possible to unsinstall the old one and install the new one?,,,please

Moderator
Peter
Posts: 17,226

Re: Toshiba Laptop Keeps Freezing

I'm sorry, but I can't help. You'll need to contact Toshiba Europe.

- Peter