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Occasional Contributor
bjacinto
Posts: 10

TosIPSCrv.exe has stopped working

I have a Satellite A305-S6905 and I have been getting the error message "TosIPCSrv.exe has stopped working".  I try to "Check online for a solution", but the error just keeps coming back every few minutes.  Below are the problem details from the pop-up screen. 

 

Hope someone can help me fix this.

 

bjacinto

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: TosIPCSrv.exe

Application Version: 1.0.0.1

Application Timestamp: 4753b866

Fault Module Name: TosIPCSrv.exe

Fault Module Version: 1.0.0.1

Fault Module Timestamp: 4753b866

Exception Code: c0000005

Exception Offset: 000027a8

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: 25e0

Additional Information 2: 7054f214bf8a5c0f0e1d177a07125a50

Additional Information 3: 606a

Additional Information 4: 6a2d9ead81ba08f001e0eac1b25a44db

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

 

Satellite A305-S6905 

 

Do you use Kaspersky anti-virus?

-Jerry
Occasional Contributor
bjacinto
Posts: 10

Re: TosIPSCrv.exe has stopped working

No.  I'm using Norton.

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

Can you do a System Restore to before the problem began?

 

   What is System Restore?

-Jerry
Occasional Contributor
bjacinto
Posts: 10

Re: TosIPSCrv.exe has stopped working

I tried the System Restore and it failed.  I got the message "System Restore did not complete successfully.... The writer experienced a transient error... (0x800423F3).

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

That Toshiba file is a logging component of your S.M.A.R.T. hard drive sensing system. I don't know anything about it.

 

You can probably get rid of the message by disabling an item on the Startup tab of the Windows Configuration utility (msconfig.exe).

 

I'm a Windows specialist. Somebody who knows the Toshiba files will be needed to help more.

-Jerry
Super Advisor
miker643
Posts: 3,466

Re: TosIPSCrv.exe has stopped working

I'm a little behind on my reading, I found this reported fix surfing around, with a reference to this MS Article

 

TosIPCSrv.exe stopped working correctly

 

Event ID 7034 — Service Stop Operations

 

Mike

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

Good find, Mike.

 

On a Toshiba computer (which I don't have here), open Services (services.msc) and see if this one is there.

 

   Toshiba SMART Log Service

 

What do you have on Properties' Recovery tab?

 

      

-Jerry
Super Advisor
miker643
Posts: 3,466

Re: TosIPSCrv.exe has stopped working

I do not have the Toshiba SMART Log Service on my Satellite A350-01N, which is essentially the same as the USA Satellite A350-ST3601. Looking at bjacinto's A305-S6905 specs and available downloads, I assume Toshiba SMART Log Service must come as part of the TVAP or something, as I do not see it listed seperately.

 

Mike

Occasional Contributor
bjacinto
Posts: 10

Re: TosIPSCrv.exe has stopped working

I tried following the instructions, but it didn't fix the problem.  When I checked the Recovery tab on the Toshiba Smart Log Service Properties, for "First failure" and "Second failure", it's set to "Restart the Service".  For "Subsequent failures", it's set to "Take no Action". 

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

When that message occurs, note the computer-clock time.

Open Event Viewer (eventvwr.msc), expand Windows Logs, and inspect the Application and System logs for the corresponding event (at that exact time).

Don't try to copy anything from there. Double-click the event and then click the Copy button. That will put the details on your clipboard.

Paste it without editing into your reply - except we want only what's above the line Event Xml:.

-Jerry
Occasional Contributor
bjacinto
Posts: 10

Re: TosIPSCrv.exe has stopped working

Jerry,

 

Here's the info:

 

Log Name:      Application
Source:        Application Error
Date:          5/16/2011 6:26:02 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Bernice-PC
Description:
Faulting application TosIPCSrv.exe, version 1.0.0.1, time stamp 0x4753b866, faulting module TosIPCSrv.exe, version 1.0.0.1, time stamp 0x4753b866, exception code 0xc0000005, fault offset 0x000027a8, process id 0x998, application start time 0x01cc143161df56e1.

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

Doesn't turn out to be very helpful. I was hoping we'd find a service error.

 

   Event ID 1000 Source Application Error

 

Does the message appear when you boot clean?

 

1. Open the System Configuration utility (msconfig.exe).

2. On the General tab, click Selective startup and clear the Load startup items check box.

3. On the Services tab, click the Hide all Microsoft services check box and click Disable all.

4. OK out and restart the computer.

-Jerry
Occasional Contributor
bjacinto
Posts: 10

Re: TosIPSCrv.exe has stopped working

Hi, Jerry,

 

The message didn't appear when I tried what you instructed. 

 

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working


The message didn't appear when I tried what you instructed.  



Good.

 

This time run all the services, but leave everything on the Startup tab unchecked. That is, on the General tab, check Load system services, but leave Load startup items unchecked.

 

OK out and restart Windows.

-Jerry
Occasional Contributor
bjacinto
Posts: 10

Re: TosIPSCrv.exe has stopped working

The message came back when I did that. 

Ace Advisor
Jerry_Lippey
Posts: 39,128

Re: TosIPSCrv.exe has stopped working

[ Edited ]

The message came back 



So one of the services makes the trouble.

 

Just to make sure there's nothing on the Startup tab involved,..

- on the Services tab, set the Hide all Microsoft services check box and click Disable all as before.
- on the General tab, set the Load startup items check box.

 

If the message is absent, then we know it's only a service involved.

 

Use the Services tab to track down the culprit. Leave all the Microsoft services running, uncheck half the others, and reboot. Then continue with the binary search until you find the one responsible.

 

Let us know what you discover.

 

Microsoft has an article about this.

 

   How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

-Jerry