06-12-2012 05:44 PM
After rebooting my laptop (Satellite P750), my DVD drive is no longer working, and in the Device Manager comes up with "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
How do I fix this, and is there any other info you need?
Thanks for any help,
06-12-2012 07:45 PM
Tried that earlier with no success - it didn't recognise the drive. I suspect it might have something to do with an update from Microsoft Update (I'm sure it updated something before I rebooted), though I see nothing in the update list that looks likely.
06-12-2012 10:03 PM - edited 06-13-2012 12:22 AM
...I suspect it might have something to do with an update from Microsoft Update (I'm sure it updated something before I rebooted)....
First, unplug/disconnect from the Internet. Then, go into System Restore and use a restore point that was just before the Windows Update that you think may have messed up your DVD player.
Check if your DVD drive is now OK in Device Manager, and then if it is working properly.
Toshiba laptops are very finicky about using only the Toshiba supplied hardware drivers.That's why I recommend disabling automatic Windows Updates and only doing manual updates. Click on 'Start - All Programs - Windows Update', on the menu at left click on 'Change settings', next under 'Important updates' click on the drop down menu at right and select 'Never check for updates (not recommended)', and click OK. Then, only check for manual updates, look at all the available updates carefully and never allow Windows Update to change any of your hardware drivers.
Now, reconnect/plug back in to the Internet.
Let us know what happens. Good luck.
06-13-2012 02:02 PM
Tried that earlier with no success - it didn't recognise the drive.
If you don't get this resolved, Pete, try that again and attach a picture of the error message.
06-18-2012 01:37 PM
You may try writing CD/DVD registry values back by running this software.
This is not a website, it is a direct download link.
Click run on the file download warning.
This is also said to delete upper and/or lower filters left behind by uninstalling music or video playing software.
Copy and paste the link to your browser if the hyperlink does not work.
03-28-2013 09:58 AM
I'm having exactly the same issue - unfortunately the direct download link is no longer working. Could anybody please be so kind as to re-post it or to give me hint which patch it is that writes back the registry value.
Best thing was the Toshiba diagnosis tool - didn't find any issue with the drive. But then again, didn't find the drive, too ;-)
03-28-2013 12:15 PM
The registry fix (if it's the problem) is here.
04-02-2013 03:03 PM
Hi, I'm having the same problem with the TSSTcorp CDDVDW TS-U633J drive on a windows 8 laptop.
Does anyone know if the registry fix is the same in windows 8 (can't find an equivalent solution on the microsoft website)
04-02-2013 03:46 PM
If it's the same problem, it's the same fix.
Follow the instructions in Let me fix it myself for Windows Vista and 7 in the Microsoft article.
Though the user interface is quite different, these three versions of Windows are nearly the same.
Windows NT 6.0 = Windows Vista
Windows NT 6.1 = Windows 7
Windows NT 6.2 = Windows 8
05-03-2013 09:23 AM
Thanks for posting your question. I was having the exact same problem. I read through the possible solutions and it turns out that iTunes was the culprit. I uninstalled iTunes and rebooted. The cd/dvd works as it did before last week when I installed iTunes. Not sure why this messes with the cd/dvd drive. I can live without iTunes, but I need the funtionality of the cd/dvd drive.
A big THANK YOU, to the other postings, as I wouldn't have thought that iTunes would be the one causing all the problems!
06-29-2013 09:42 AM
I would like to second RichCarver's solution. Itunes was also causing problems with my dvd drive and as soon is it was uninstalled it started working again (which is odd because Itunes did not use to interfere with anything else).
07-13-2013 10:55 PM
iTunes is the problem but instead of that being buried, I started a new post. http://forums.toshiba.com/t5/Drivers-and-Utilities
iTunes corrupts tsstcorp corp cddvdw ts-l633f error 9
07-24-2013 07:25 AM
I read all the messages yesterday because I could not use my DVD/CD drive either because of a corrupted registry. The best suggestion was the one where the community was informed to uninstall iTunes. I do not own Toshiba but have a Lenovo. I searched online and hit this site...Good news for those who still have trouble with their drive.
I uninstalled iTunes (after I did a restore point that did not work, nor did downloading a updated driver) and rebooted my laptop. The drive appeared and I made sure that my CD's played and my DVD's played. Then I reinstalled iTunes and because I have a password protect on my removable storage devices (My DVD/CD Rom is considered here), I was prompted to type in my password allowing iTunes to use my DVD/CD drive. After doing so, my DVD/CD drive still appeared on My Computers.
This is what worked for me, and I am grateful not to have to take my laptop in for a "check up" that would have cost me more than a brand new drive.
07-24-2013 10:32 AM
I do not own Toshiba but have a Lenovo. I searched online and hit this site
Nice that you found help here, Rick. Thanks for letting us know.
12-13-2014 09:57 AM
I just wanted to pop on here and say thank you for the excelent help. I had failed to set up a restore point and so going backwards wasn't an option for me. Your fix got er done for me. Thank You, Thank You well I am off to create a restore point. Incase I didn't say it, thank you
02-09-2015 01:35 PM
I am also having a problem with the CD/DVD Rom Drive on my L750D...
I have tried everything and don't have iTunes installed...
I have tried Fixya, FixIt, uninstalled and reinstalled, changed the registry, even got as far as taken the drive out of the laptop, cleaned and inspected it, then reinstalled the drive...no luck whatsoever !!!
In the device manager, everything seems to be fine and the CD/DVD Drive indicated that it's working perfectly...
I have checked out numerous sites and it appears that this particular drive is known for defects...
is there anything else I can do before I just go and buy a new drive?
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