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Member
ducnt
Posts: 1

TOSHIBA Canvio 1TB External HDD USB 3.0 can not recognize by Windows 7 & Dell XPS 15z

Dear support team

 

I have a new laptop Dell XPS 15z with 2 USB 3.0 and eSATA, but when I connect my TOSHIBA Canvio 1TB External HDD USB 3.0, it can be found by system but when I connect it to USB 3.0 it doesn't work. It's only have a blue LED light on Ext HDD.

 

I already try to update all driver of my Dell but it can't recognize. So what I should do?

 

I am waiting for your replying.

 

Thank you very much

Ace Advisor
Jerry_Lippey
Posts: 39,413

Re: TOSHIBA Canvio 1TB External HDD USB 3.0 can not recognize by Windows 7 & Dell XPS 15z

Call Toshiba's tech support at 800-457-7777.

-Jerry
Member
diablex
Posts: 1

Re: TOSHIBA Canvio 1TB External HDD USB 3.0 can not recognize by Windows 7 & Dell XPS 15z

sAME LAPTOP SAMDE TOSHİBA HDD SAME PROBLEM.

Any help?

Member
TheBadger7
Posts: 4

Re: TOSHIBA Canvio 1TB External HDD USB 3.0 can not recognize by Windows 7 & Dell XPS 15z

How do I post a new question?

 

My TOSHIBA Canvio 1TB External HDD USB 3.0 all of a sudden thinks it needs Formatting.  I have 700 Gig on this thing and it is important stuff.  What can I do to fix this?

Ace Advisor
Jerry_Lippey
Posts: 39,413

Re: TOSHIBA Canvio 1TB External HDD USB 3.0 can not recognize by Windows 7 & Dell XPS 15z


How do I post a new question?


Click the New Message button. Be sure to explain at least which version of Windows is involved.

-Jerry