04-29-2010 06:15 PM - edited 04-29-2010 06:16 PM
i have one of then, satellite L505, and yesterday a had a surprise when i power on my laptop. Its ask me a passwd bios. I try to remove the battery of the mother board and it not work. I try to close a jump between positive and negative of the battery and it dont wort too. How can i resolve this ????
04-29-2010 07:02 PM
Contact Toshiba, they can arrange for it to be fixed at a qualified service facility. No one on here can help you reset it, as to often the people asking are not the rightful owners of the laptop,
It's just a basic security thing.
04-29-2010 08:09 PM
oooo come on, i don't belive in it !! I just wanna do a simple thing. There must have a solution for this. On most computers it would be very simple to solve with a simple jumper or removing the battery.
04-29-2010 09:33 PM - edited 04-29-2010 09:37 PM
There is good reason for what I said before.
A few years ago I managed a computer repair shop and we got a service call for a laptop. I thought it was strange that they did not want to bring it in for us to work on in the shop. It would have been much cheaper if fixed in the shop.
The problem was a bios password that they claimed suddenly locked them out of their computer. I knew that it was possible for that to happen, but it still seemed fishy to me. I had a neighbor that was a local cop so before I left for the service call, I gave him a call. He told me get a pic of the laptops serial with my cellphones camera and he would have it checked out. Well I did that and guess what happened??? The cops raided the house 2 days later and recovered the stolen laptop plus many other items that were there that were stolen.
And that is why they won't help anyone any more directly with a bios password issue.
Call Toshiba, the cost of getting the bios reset is not that expensive...
04-30-2010 12:29 AM
05-02-2010 05:49 PM
This is TOSHIBA's official policy and we the users on this forum are bound to abide by it. If a password spontaneously appeared then resetting it won't help anyway. It's a defect in the bios and it has to be reprogrammed by Toshiba to correct it.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.