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Member
Melloone
Posts: 5

I can't find my laptop model

    Hi guys,

 I can't find my computer model in this site. Under my laptop there is a model name and it says L505-13U but I can't find "13U" in this web site. What I have to do?

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: I can't find my laptop model

 

Satellite L505-13U (PSLS9E-01D00DG3) 

 

This site is for US computers.

 

The downloads for your European model are here.

-Jerry
Member
Melloone
Posts: 5

Re: I can't find my laptop model

 Thanks for help Jerry but I made a mistake I forgot writing this:

My computer shows its model number L500.

And when I try to update my graphic card there is a message "it's not compatible"  

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: I can't find my laptop model


I made a mistake I forgot writing this: My computer shows its model number L500.


I don't understand. Please answer all these questions.

 

What is the part number of your computer? It looks something like the one I wrote: PSLS9E-01D00DG3. If it's not on a label on the bottom, look here.

 

   Start > All Programs > Toshiba > Utilities > PC Diagnostic Tool

 

Open Device Manager (devmgmt.msc) and expand Display adapters. What do you have there? Something like ATI Mobility Radeon HD 5165?

 

What version of Windows is that? Include the bitness.

-Jerry
Member
Melloone
Posts: 5

Re: I can't find my laptop model

[ Edited ]

It's Model : L505-13U

     Part no: PSLS9E - 01D00JTE

     Windows 7 64 Ultimate

- And I opened Device Manager. It's display adapter is Ati Mobility Radeon HD 4650. But when I check the Internet I see Ati Mobility Radeon HD 5165. I try to update my display adapter but I can't because (check the photo) It says your hardware isn't compatible. 

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: I can't find my laptop model

This is the site for US computers. Yours is a European model.


Satellite L505-13U (PSLS9E-01D00JTE)


Compare the spec to this one.

 

Satellite L505-13U (PSLS9E-01D00DG3)

 

Because they are in the same part-number family (PSLS9E), the drivers and utilities here should work just fine.

 

This is the display driver.

 

   ATI Display Driver for Windows 7 - 64 Bit, 8.653, 05/03/10

-Jerry
Member
Melloone
Posts: 5

Re: I can't find my laptop model

[ Edited ]

I't didn't work. I still get the error. And my graphic adapter is 4650 not 5165

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: I can't find my laptop model

This one in your part-number family (PSLS9E) has an HD 4650.

 

SATELLITE L505-13V (PSLS9E-01E00GRU)

 

I can't read enough of that language to figure out where the drivers are.

 

 

Maybe the driver for part-number family PSLS3E will work. Those models have an HD 4650.

 

   ATI Display Driver for Windows 7 - 64 Bit, 8.634.1, 02/12/09

-Jerry
Member
Melloone
Posts: 5

Re: I can't find my laptop model

  Thanks for your help. I don't want to say "but", but still I can't update my graphic adapter. I download the link but it didn't work. I found this  http://support.amd.com/us/kbarticles/pages/737-28041supportforatimobility.aspx   so what should I do?

Ace Advisor
Jerry_Lippey
Posts: 39,980

Re: I can't find my laptop model

Time to ask about this on the European forums. Good luck!

 

   Toshiba Support Forums in Europe

-Jerry