Drivers and Utilities

[tedpelletier]

I'm running Windows Vista 6.0, Build 6002. The CD/DVD device will not operate. The Device Manager shows the message "This device cannot start. (Code 10)".

I've tried to obtain a driver update but only find utilities to scan and repair that cost money. I should be able to solve this without an purchased utility program.

Any advice is appreciated.

Thanks you.

[Jerry_Lippey]

Always tell us which computer you have. See the label on the bottom.

   Description of Code 10-related errors that Device Manager generates in Windows-based computers

[tedpelletier]

My computer is:

Satellite A305-S6852

Model PSAG0U-03K00L

Serial XXXXXXXXX

Thanks.

[Moderator edit to remove serial number.]

[Jerry_Lippey]

Satellite A305-S6852

Have you tried the Microsoft Fix it?

   Hardware devices not detected or not working

[tedpelletier]

I just tried Microsoft Fixit. It didn't resolve the problem. It said the driver had to be reinstalled. I have the original disc for the Toshiba but expect I can't use it since the CD/DVD drive does not start.

What suggestions do you have?

Thanks.

[Jerry_Lippey]

One way to find out if the device is malfunctioning is to use the driver in the BIOS.

Locate a known-good bootable disc and try booting from it.

Load the disc, restart the computer, press F12 at the Toshiba screen, set the boot priority, and see what happens.

[tedpelletier]

I tried to boot from the manufacturers disc and was able to  do so. So the drive functions. But it seems all I can do from that disc is to recover the whole system which would wipe out my data.

How do I get a new driver? When I click on Update Driver for the CD/DVD in the Properties window for the device, the system responds that I have the latest driver.

Thanks

[Jerry_Lippey · Accepted solution]

Try this Fix it.

   Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

[mariomorales]

I can't burn an audio disc or play an audio disc.

[tedpelletier]

I followed the instructions in the last Fix It you suggested, did the manual registry changes (deleted two entries), restrated the computer and the problem was resolved!
Thanks!!

[Jerry_Lippey]

Interesting. That registry situation doesn't usually produce Code 10.