How To: Identifying and locating the correct driver for your device

Started ‎07-01-2013 by
Modified ‎08-14-2014 by
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How To: Identifying and locating the correct driver for your device

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You may need to download a driver for your device from support.toshiba.com for one of the following reasons:

 

  • You installed new hardware.
  • You want to update a driver for existing hardware.
  • You are having trouble with existing hardware and need to reinstall the driver.

The following Knwoledge Base article will help in understanding (click on links to view):

 

Locating the Correct Driver on support.toshiba.com

 

NOTE: For the following example we will be locating the driver for the webcam for a TOSHIBA Satellite C855-S5107 with Windows 7 Operating System.

 

Navigating to Drivers and Updates

 

  1. Open support.toshiba.com.
  2. In the search box enter the model or serial number of the machine that you need a driver for.
  3. Click on the Drivers & Updates tab.

Using Filters to Locate Driver

 

1. On the left side of the Drivers & Updates page under "Filters", select the operating system for your device (located at the bottom of the filters list). In this example we are looking for Windows 7 (64-bit).

 

Driver_OS.jpg

 

2. Next select the hardware you are looking for drivers for. In this example we are looking for a webcam driver, so we will select "Camera".

 

NOTE: The operating system the available drivers apply to remain visible at the bottom of the filters list.

 

Driver_Camera.jpg

 

3. From the available drivers, select the driver with the highest version number. In this example we will select V2.0.3.37.

 

Driver_Camera_1.jpg

Using Device Manager to Identify Driver Needed

 

Open Device Manager

 

Windows 7 / Vista:

 

  1. Open the Start Menu.
  2. Type "Device Manager" in the Start Menu's search field.
  3. Select "Device Manager" from the search results.
  4. Device Manager window will open and look similar to below.

DM_Win7.jpg

 

Windows 8:

 

  1. Hold the Windows key.
  2. While continuing to hold the Windows key, press the 'x' key to open a menu in the lower-left.
  3. Select "Device Manager."
  4. Device Manager window will open and look similar to below.

DM_Win8.jpg

 

Identifying Correct Driver by Hardware Device

 

NOTE: For the following example we will be locating the driver for the webcam for a TOSHIBA Satellite C855-S5107 with Windows 8 Operating System.

 

1. Open Device Manager as described above.

2. Select "Imaging Devices".

 

DM_Win8_cam_1.jpg

 

3. Right-Click and select "Properties".

 

DM_Win8_cam_2a.jpg

 

4. Properties will show you the driver name and the driver version to compare to available drivers to determine if your machine has the latest version.


 

DM_Win8_cam_3.jpg

 

 

 

 

Tips when Navigating Drivers & Updates Page and Updating Drivers

 

If you already know what type of driver you need:

 

  • Pick applicable filter and OS filter on the Drivers & Updates page.
  • Note some results might be additional utilities. If so, the driver probably has driver in the name.
  • If multiple postings, pick the top one.

If you are having a problem with a specific piece of hardware:

 

  • Pick the filter corresponding to that device on the Drivers & Updates page. (For example, if the problem is with graphics, select "Display.")

Display drivers:

 

  • Check the detailed specifications on your product's support page to see if you have Intel, nVidia, or AMD graphics.
  • Select the Display filter and your OS filter on the Drivers & Updates page.
  • Pick the top-most display driver that mentions your display brand (Intel, nVidia, AMD).
  • Note that “Wireless display driver” is not the standard display driver.

Ethernet / LAN Drivers:

 

  1. Open Device Manager
  2. Expand “Network adapters
  3. Look for an adapter that does not mention “VPN,” “Debug,” or “Wireless.” It may include the word “Ethernet.” Note the brand. Most likely it’s Intel, Broadcom, Atheros, or Realtek. (If you are unable to determine which entry of multiple is applicable but they’re both the same brand, you don’t actually need to determine which entry is applicable.)
  4. Use “LAN” filter and OS filter on the Drivers & Updates page.
  5. Download the top-most driver that mentions the brand you found earlier.

Wireless Drivers:

 

  • Follow the directions for Ethernet / LAN above but dismiss adapters that mention “VPN,” “Debug” and “Ethernet.” It may say “Wireless.” Use the "Wi-Fi filter instead of "LAN."
  • The following articles contain information on finding the type of driver needed in the section called “Check System Information

Bluetooth Drivers:

 

  • Find wireless card brand as described above in the Wireless Drivers section
  • Use the Bluetooth filter and OS filter on the Drivers & Updates page.
  • Download “Bluetooth Stack” and the Bluetooth driver corresponding to that brand.

Camera Drivers:

 

  • For most cases, use “Toshiba Web Camera Application."

If “Unknown device” is listed under “Other devices” Drivers:

 

  • If everything’s working correctly, you most likely shouldn’t worry about it. Installing random drivers could cause problems.

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