04-11-2012 05:37 PM
i know this is kind of an old story i have seen a lot of post regading this topic. i have tried all the sugestion but nothing is working..
i bought a laptop p500 and it cam with 8gb ram kingston the BIOS and the windows detects it but when i go to system info it say 2.93 usable and true enough i am not able to use more than that though it is is because of the my OS that was home premium windows 7 32b then i ugraded to windows 7 pro 64b but still have the same message
the RAM is pre supplied by toshiba kingston 4gb 1033
is there any way or do i need a update or something for me to use my RAMs
thanks in advance
Solved! Go to Solution.
04-12-2012 05:07 PM
Give us your full model number like Satellite P500-BT2G22, and if yours is not a USA model give us your part number, like PSPGSU-14M002.
Also, please do not abbreviate the data I ask for. On my computer, the 'Installed Physical Memory' is 4.00GB and the 'Total Physical Memory' is 3.96GB. What are the specific numbers of both of these on your computer?
04-12-2012 05:26 PM
its Satelite P500
model no: pspgsa - 0GW003
here is my sys info hope this helps.
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer TOSHIBA
System Model Satellite P500
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, 1734 Mhz, 4 Core(s), 8 Logical Processo
BIOS Version/Date TOSHIBA 2.40, 20/05/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone West Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 2.93 GB
Available Physical Memory 1.74 GB
Total Virtual Memory 5.87 GB
Available Virtual Memory 4.49 GB
Page File Space 2.93 GB
04-12-2012 07:13 PM - edited 04-12-2012 07:16 PM
Yours is a Toshiba Australia model. Unfortunately, they seem to have deleted your model's specifications page. I've added a link to the best replacement I could find, and to your models actual Toshiba downloads page.
See this Microsoft article with regard to your problem, and look at the 'Things to try' section:
You could still try the other suggestions. But, your sysinfo shows you only have BIOS v2.40. The latest BIOS for your system is v2.90. Also, the v.2.60 update specifically corrected the problem you are experiencing.
Version 2.60 - 2010-06-14
BIOS v2.90 will include all the previous updates, including v.2.60. So, download this file to your desktop, then restart your computer. After a fresh restart, double click on the BIOS update v.2.90 exe file to install it, and carefully follow the directions.
Please let us know how it turns out. Good luck!