What can I do if my CD or DVD drive doesn't work properly in Windows 7?

Started ‎04-10-2012 by
Modified ‎03-04-2014 by
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What can I do if my CD or DVD drive doesn't work properly in Windows 7?

Question

What can I do when if my laptop CD or DVD drive doesn't work properly?

 

Answer

Note: For help with this issue in Windows 8, please see this article.
 
Microsoft Fix-it
 
Your computer may exhibit one or more of the following symptoms:

 

  • Your CD or DVD drive no longer appears in Windows
  • Your CD or DVD drive does not read or write and is shown as disabled
  • The media in your CD or DVD drive cannot be read
  • The media cannot be written to a CD or DVD inserted into the drive
  • You receive one of the following errors:
    • A class specific or device specific driver is missing or corrupt
    • A CD or DVD drive cannot be found or is not connected
    • The CD or DVD drive is experiencing a problem that prevents it from working properly
    • The CD or DVD drive is not accessible via an assigned drive letter
    • Error code 380381-26-2A031000

If any of these symptoms apply to your computer, use this Microsoft Fix-it.

 

Reinstall the Driver

 

In the Start Menu, search for "Device Manager" and press ENTER. Expand "DVD/CD-ROM drives." Right-click the entry for the CD/DVD drive nested under "DVD/CD-ROM drives." Then select "Uninstall." Finally, restart the computer. The computer will reinstall the drivers for the drive.

 

Power Cycle

 

Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with some hardware problems. Perform these steps to complete what’s called a power cycle.

 

  1. Ensure the laptop is turned off.
  2. Unplug the laptop's AC power cable.
  3. Remove the battery (if the model has a removable battery).
  4. Unplug all wires or peripherals. This includes CDs, DVDs, USB sticks, mice, printers, and any other accessories.
  5. Hold down the power button for thirty seconds.
  6. Reattach the battery.
  7. Connect the AC adaptor to the power socket that was confirmed to be working in the first step.
  8. Connect the other end of the AC adaptor to your computer.
  9. Start the computer and test the drive

 

System Restore

 

If the Microsoft Fix-it doesn't fix the issue, try using System Restore to restore to the most restore point from before the problem arose.

 

How To: Perform a system restore

 

System Recovery

 

If the System Restore doesn't solve the issue, you could try a System Recovery. Recovering your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system recovery will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide. On most models you can  use the following procedure:

 

  1. Turn off the computer.
  2. Hold '0' (zero).
  3. Press the power button while continuing to hold '0' until the recovery utlity starts.

For more information on performing a recovery, see the following article:

How To: Perform system recovery

 

Contact Customer Support

 

If the drive doesn't work after performing a recovery, it may be due to hardware failure. Please contact customer support at (800) 457-7777 or seek servicing.