What can I do when if my laptop CD or DVD drive doesn't work properly?
If any of these symptoms apply to your computer, use this Microsoft Fix-it.
Reinstall the Driver
In the Start Menu, search for "Device Manager" and press ENTER. Expand "DVD/CD-ROM drives." Right-click the entry for the CD/DVD drive nested under "DVD/CD-ROM drives." Then select "Uninstall." Finally, restart the computer. The computer will reinstall the drivers for the drive.
Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with some hardware problems. Perform these steps to complete what’s called a power cycle.
If the Microsoft Fix-it doesn't fix the issue, try using System Restore to restore to the most restore point from before the problem arose.
If the System Restore doesn't solve the issue, you could try a System Recovery. Recovering your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system recovery will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide. On most models you can use the following procedure:
For more information on performing a recovery, see the following article:
Contact Customer Support
If the drive doesn't work after performing a recovery, it may be due to hardware failure. Please contact customer support at (800) 457-7777 or seek servicing.
Copyright © Toshiba America Information Systems, Inc. All rights reserved.