Computer Troubleshooting

[flygirl7e7]

Here is the info of the problem report 

Description
Service HP CUE DeviceDiscovery Service hung on starting.

Problem signature
Problem Event Name: ServiceHang
Service Name: hpqddsvc
Image Name: hpqddsvc.dll
Image Version: 100.0.190.0
Service Type: 20
Start Type: 2
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
Version.txt
minidump.mdmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Can anybody help me out?

[Jerry_Lippey]

1. Which computer do you have? There is a label on the bottom.

2. Give us the full model number of the HP device.

3. Tell us what the computer does when the crash occurs.

4. Tell us what you are doing when it occurs.