Computer Troubleshooting

[pdesjar]

As of lately I've been receiving blue screens with errors regarding display diver failure (almost positive that's the only error) generally during video playback or while using visual studio 2010. I have disabled hardware acceleration in VS2010 and have installed the proprietary AMD drivers from the Toshiba website (I think it was the right model). Im curious as to what else I can try. I tried both standard AMD drivers and the proprietary  drivers with the same result. HELP!

I will append this post with the error code upon the next crash.

Thanks in advance.

[Jerry_Lippey]

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I think it was the right model

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Which Tecra R850? See the label on the bottom.

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I've been receiving blue screens with errors regarding display diver failure

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Please attach the corresponding *.dmp file from the C:\Windows\Minidump folder.

[pdesjar]

part no. pt520u-0fu03n

doesnt have anything past "Tecra R850" for model.

Hope this helps.

And if I may ask a question a bit on a tangent, how often does Toshiba release driver updates? i feel like this driver is getting outdated considering AMD has released new drivers for the same hardware... According to their driver checking software.

[Jerry_Lippey · Accepted solution]

Tecra R850 (PT520U-0FU03N)

That model would use the same downloads as another in the same part-number family (PT520U). These, for instance.

Tecra R850-ST8501 (PT520U-012001), whose downloads are here.

Tecra R850-ST8502 (PT520U-01203N), whose downloads are here.

You get that part-number situation for special orders from ToshibaDirect and for some big-box-store models.

So far as driver updates are concerned, don't expect much if anything. So far as I know, Toshiba releases new drivers only to fix bugs. You are better off sticking with those issued by Toshiba though.

Bug Check 0x116: VIDEO_TDR_ERROR

Caused By Driver  : dxgkrnl.sys

It's in your video, as you suspected. About all you can do is reinstall drivers from the above sites. I would do the chipset software as well.

==================================================
Dump File         : 070912-8299-01.dmp
Crash Time        : 9/6/2012 2:28:59 PM
Bug Check String  :
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`0b7dc010
Parameter 2       : fffff880`03f23008
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000002
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Computer Name     :
Full Path         : C:\Test\070912-8299-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
==================================================

[sarrah22]

Hmm, you may need to reinstall your OS.  Sometimes this can be the only way of fixing these sorts of conflicts.  just get a snapshot of your installed programs and backup any important docs.