Computer Troubleshooting

[jdbsr66]

I have a new Toshiba Satelight S855 S5254 and a new ViewSonic VA 2448M-LED Monitor. 

When I close the lid on the computer, and use just the ViewSonic, the S855 crashes during startup. At this time, I'm guessing because of the monitor looking for a high resolustion driver to get up to 1920 x 1080. Looking at the laptop, it does not support this resolution.

Does anyone else have this issues?

Does anyone know if there is a new driver to support this issue?

If I leave the laptop open, then restart or reboot, everything works fine on booting. Once the computer is up and running, I can close the lid and work off the external ViewSonic Monitor.

Thanks,

J

[Peter]

You may want to try reinstalling the latest display driver.

Intel Display Driver(v8.15.10.2639; 02-06-2012; 155.82M)

If you need further help, you can contact customer support at (800) 457-7777.

[jdbsr66]

Thank you, but already loaded up the driver and tried again. Made sure the display settings were set to one display only, utilizing the external display.

As for customer service, I knew more than the >>>> on the other end of the phone I could barely understand. I'm still waiting on their call back from 4 days ago. Toshiba may make a good laptop, but so far their Customer Service SUCKS! Everyone has to rely on these forums to get anything done. Crazy.