Computer Troubleshooting

[Cae]

Alright, so basicly my printer spooler refuses to start period, I've tried manually starting it, and even restarting my laptop, but nothing seems to work, any ideas about how I could possibly fix this problem?

I can give more information, if needed.

[Jerry_Lippey]

Which computer? Please give the complete model number.

If you've changed the Windows version, tell us the details.

Give us the precise message, character-by-character, on a line by itself. Attach a picture if you know how.

[Cae]

I have a Toshiba Satellite A660D, I haven't changed the operating system from windows 7.

When I try to start the spooler manually, this error message pops up:

[Jerry_Lippey]

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Satellite A660D

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Time for you learn which Satellite A660D you have. There is a label on the bottom with the model number.

Make that error occur and note the computer-clock time.

Open Event Viewer (eventvwr.msc), expand Windows Logs, and inspect the Application and System logs for the corresponding event (at that exact time).

Don't try to copy anything from there. Double-click the event and then click the Copy button. That will put the details on your clipboard.

Paste it without editing into your reply - except we want only what's above the line Event Xml:.

[pctech33]

Hi,

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic

[demian_9]

I bought nine (9) of these laptops for my company. This has occurred on three (3) of them. they are all Satellite C55-S5132. The print spooler stops working and the printers dispappear from the available printers list.

1. I have manually restarted the print spooler and the printers still don't appear.

2. I have manually restarted the print spooler and added the printers back in manually and the printers do not work.

3. I have manually restarted the print spooler and added the printers back in using the install discs and printers do not work.

4. I have restarted the computer and the print spooler is still not working.

5. I have restarted the computer and restarted the print spooler and the printers still don't appear.

6. I have restarted the computer and restarted the print spooler and added printers back (manually and through install discs) and the printers do not work.

We have just recently found that when a background software update is occurring then the print spooler stops working.

It first happened with Adobe Acrobat X. I had printed a document. I instructed from the notification message to Adobe Acrobat software to update automatically. I continued to work and attempted to print another version of the same document I had just printed. As the other posters above have stated. "PRINT SPOOLER has stopped working. Please restart and install a printer" to which I tried the above 6 numbered approaches.

This time, however, I restarted the computer and had a different experience. After restart, I examined the PRINTERS & DEVICES window and found that the printers were still not present. Adobe Acrobat continued to update. While I was looking at the PRINTERS & DEVICES window the Acrobat software update finished. I closed out the the final message from Acrobat that the update had completed successfully and then the Printers appeared again.

I then tried to run a WINDOWS UPDATE with a small software update (5MB). During the update the print spooler and the printers, again, were not available. Once the update finished the printers were available again.

It appears that the updates that are supposed to occur in the background are shutting down or interfering with a Toshiba driver associated with the spooler. This same type of process and specific updates do not occur on my personal DELL laptop nor on HP desktop computer.

Please resolve this issue.

A simple Google search for "print spoolers stops or printer spooler disappears" finds a higher incidence on Toshiba than on other computer mfgrs.  

[demian_9]

Incorrectly written above:

This same type of process and specific updates do not occur on my personal DELL laptop nor on HP desktop computer.

That should read:

This same type of process and specific updates on my personal DELL laptop nor on HP desktop computer HAVE NOT HAD THE SAME PROBLEM with the print spooler and printers stopping.

[Jerry_Lippey]

Satellite C655-S5132 

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The print spooler stops working and the printers dispappear from the available printers list..

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Same message? If not, what happens?

    

What is the corresponding Event Viewer entry? See my message in this thread.

[demian_9]

C655-S5132 - 3 laptops suffering from this issue

C655D-S5210 - 2 laptops suffering from this issue

Spooler started, restarted, set to automatic restart on failure. Still stops

See next post for screen shots of RPC.

See following post for error dialogs from various apps (Notepad, MS Word, Chrome)

PRINT SPOOLER SCREEN SHOTS:

Services Control Panels: Print Spooler: General

Services Control Panels: Print Spooler: Log On

Services Control Panels: Print Spooler: Recovery

Services Control Panels: Print Spooler: Dependencies

[demian_9]

Toshiba C655-S5132 - 3 laptops suffering from this issue

Toshiba C655D-S5210 - 2 laptops suffering from this issue

Spooler started, restarted, set to automatic restart on failure. Still stops

See previous post for screen shots of Print Spooler Service properties

See this post for screen shots of RPC Service properties

See following post for error dialogs from various apps (Notepad, MS Word, Chrome)

RPC SERVICES PROPERTIES SCREEN SHOTS:

Services: Properties: RPC: General 
(notice that the below properties "STARTUP TYPE" & "SERVICE STATUS" are not selectable)

Services: Properties: RPC: Log On 
(notice that the below properties are not selectable)

Services: Properties: RPC: Recovery
(notice that the below properties are not selectable)

Services: Properties: RPC: Dependencies

[demian_9]

Toshiba C655-S5132 - 3 laptops suffering from this issue

Toshiba C655D-S5210 - 2 laptops suffering from this issue

Spooler started, restarted, set to automatic restart on failure. Still stops

See previous post for screen shots of Print Spooler Service properties

See previous post for screen shots of RPC Service properties

See this post for error dialogs from various apps (Notepad, MS Word, Chrome)

PRINT ERRORS & DIALOG BOX SCREEN SHOTS:

Validated that the Print Spooler & RPC are running...

Tried to print this web page from Google Chrome (13.0.782.112)

Received error dialog box:

"The page at forums.toshiba.com says:"

"No printer found. Please install a printer."

Returned to Services: Print Spooler and found the following status: SPOOLER STOPPED (or no status shown)

Verified that the installed printers show in the DEVICES & PRINTERS window:

I test using another application: Notepad. I receive another printer error.

"Before you can print, you need to select a printer."

"If you need to install a printer, either double-click the Add Printer icon

or click the Find Printer... button located on the General tab of this

dialog."

 

I click "OK" button.

The system shows the Printer Selection dialog box:

I wait about the 5 seconds and hit F5 button to refresh.

The printers reappear in the Printer Selection dialog:

PRINT button is not selectable.

Only option is click CANCEL.

Retried the above.

Left the Printer Selection box open.

Manually restarted Print Spooler from the Print Spooler Services Properties.

Immediately tried to print from Notepad.

Printers and PRINT button showing the in the Selection box were selectable.

Clicked PRINT button.

Received the following error dialog:

tried to print from MS Word.

The following shows on the print screen: NO PRINTERS INSTALLED

LOGGING?

Tell me where I can find logging. I'll post the log of errors and failures.

OCCURENCES:

More of our laptops are starting to fail.

Originally, we only had 2 with occassional problems.

Now we have 5 with permanent inability to print and another that has intermittent inability to print.

This is only happening with our new Toshiba laptops.

All 64-bit Win 7, SP1

This problem has not appeared on our 3 new HP laptops, or our one new HP desktop computer, our 2-year old IBM laptop upgraded to Windows 7, or our 3-year old Dell desktop computer.

[Jerry_Lippey]

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Toshiba C655-S5132 - 3 laptops suffering from this issue

Toshiba C655D-S5210 - 2 laptops suffering from this issue

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Smells like something to do with the printer(s).  Tell us about it (them).

What happens when you try to print a test page? Best to cut out the middle man and work with them.

   

[PaulEra]

Thanks - really helpful - got me back up and running

[LeoMartintsa]

** Spooler Problem fixed **

I had the same Problem before and now I have it solved help of this following article please click below and follow their mentioned steps and get your problem fixed.

Click this link
http://www.techsupportall.com/print-spooler-is-not-running/

[LeoMartintsa]

** Spooler error 1053 fixed **

I had the same spooler can’t run problem before and now I have it solved help of this following article please click below and follow their mentioned steps and get your problem fixed.

Click this link
http://www.techsupportall.com/how-to-fix-print-spooler-error-1053/