Computer Troubleshooting

[bayourebel]

I have this brand new never worked since new laptop. I have tried restoring back to factory from partition and also tried installing windows 7 from disc and it fails everytime when expanding files to a black screen. I have even swappped the hard drive and does the same thing after a few minutes. I tried hooking it up to external monitor and same thing. I even updated the bios to 1.70. The fan is working and it seemed to work longer in safe mode. I was wondering if the ram could be bad causing this ? It is no longer under warranty and was returned to toshiba once after two weeks after new for same problem and it was not fixed. Any ideas ???? Thanks

[bayourebel]

Ok so I tried new ram, no luck. I tried one stick at a time, no luck. I did manage to install xp pro on it and it works fine. Why would xp load on it and not windows 7 ? Thanks

[Peter]

If it didn't work when it was brand new, it should have been exchanged. At this point, it sounds like it requires servicing.

[bayourebel]

When it was bought it was used for 2 weeks and then it had a problem so tried restoring from partition and never worked again. It was sent to Toshiba they claimed they replaced hard drive ( atleast thats what best buy said ) and it never worked again and sat in closet till now and yes its out of warranty. Why would xp install fine and work all day but windows 7 home premiuim never gets past expanding files and then black screen. I even tried windows 7 ultimate and same thing.  It is obviously a windows 7 problem. Is there a driver I need to load before installation ?  I tried AHCI and compatability mode and same results. I have been searching for days now for a fix. Thanks

[Peter]

Unfortunately, I don't have a solution. You may want to contact customer support at (800) 457-7777.