09-11-2012 04:15 PM
I have a Toshiba Satellite A665D-S6051 LED TruBrite 16-Inch Laptop and it came with Win7 64 bit already installed. Recently I tried installing a cheap game I bought and there was an error and it never ended up installed. But since then my disc drive no longer works. I put a disc in I hear it do the whirring thing but then nothing happens. I go to Start, Computer and I see the DvD drive there but when I double click it gives me a "please insert a disc" message. If I right click and click on install/run media or open I get a "Not Authorized" message. I've done the Fixit Program it couldn't fix it. I've gone into the regedit and it doesn't even show upper or lower filters. I've tried 2 dif restore points. I've uninstalled and reinstalled. I've updated drivers says it's already up to date. I don't know what else to do short of trying to reformat but the OS discs for Win7 didn't come with the laptop and I do not have the money to rebuy them. If anyone can help me fix this I would greatly appreciate it!
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09-12-2012 10:41 PM
09-13-2012 04:06 AM
Yes I have tried 2 dif restore points. One a few days before the incident and one a month before neither worked. I also tried to use the Recovery Media Center to make recovery discs so that I could go ahead try reformatting but seeing as my drive wont' recognize discs it wouldn't do it. I heard there was a way to call Toshiba and get replacement OS discs but I have no idea what number to call.
09-13-2012 04:51 AM
09-13-2012 08:53 AM
I heard there was a way to call Toshiba and get replacement OS discs but I have no idea what number to call.
You can do it online.
my drive wont' recognize discs
If the optical disc drive doesn't work, they wouldn't be much help.
09-13-2012 09:13 AM
09-13-2012 11:15 AM
Thank you guys for all the help. I think I'll just take the laptop in and have a repair guy look at it and see what they can do. I really appreciate you guys taking the time out to help me out with this issue.
09-23-2012 04:25 PM
I have a Toshiba Satellite L655D-s5151, windows 7 and when I put a disk in wither blank disk, dvd, or a CD nothing happens, I dont know anything about computers so I don't even know how to search for what is wrong with my computer, someone told me its not reconizing my drive and to reinstall it. I hope i am giving enough information. If someone can please help me! The last time I used it was about 5months ago and I burned all my pictures on my computer to a blank disk, and I went to try to put that disk in with the pictures on it and nothing happens so I tried other disks. nothing
03-21-2013 12:16 PM
I have the same issue. To take it a step further, I was unable to get drive to work, so I purchased an external drive/burner. That too stopped working. Orginally, I had installed a Hama Web cam which I think was the conflict. It's been over a year with the same problem. The external drive works on another lap top, but still not the one in question, a Satellite L655. Whiskey tango foxtrot?