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Member
Cyril
Posts: 1

Unable to open Toshiba external hard drive

I had dropped my Toshiba external hard drive 1tb accidently on the cement floor. Now I'm unable to access it in the computer. It take a few seconds longer than usual to detect the drive and it needs to be reformat to use it. Will it be usable again after it's being reformatted? I need to retrieve the data from the hard drive before reformatting it. How can I do that?

Ace Advisor
Jerry_Lippey
Posts: 39,135

Re: Unable to open Toshiba external hard drive

To recover the files, you might try the freezer method.

 

If you're willing to pay enough, you can use services like these.

 

   Ontrack Data Recovery Services

 

   LC Technology Data Recovery & Restoration Services

 

In any case, the drive may no longer be usable.

-Jerry
Occasional Contributor
marwe69
Posts: 30

Re: Unable to open Toshiba external hard drive

I should tried calling a Toshiba Service Center near where you I live. You would find their number on the Toshiba web site.