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BDX3400KU wifi connection problems

I recently bought this blu-ray player through best buy because the salesman recommended it instead of a roku. I bought it to use mainly for netflix since I canceled my Directv last month. At first everything was working fine and then my device decided to automatically update itself and now it will no longer connect to wifi. It won't even pick up my router information even though wifi works perfectly throughout the house on other devices. I have pretty much tried everything I can to fix I even restored all the default settings and started from scratch. I am extremely irritated with this product and can say that if I cannot find a fix for it or get help from technical support without them acting like I am an extreme idiot I will never purchase another Toshiba product again. If anyone could provide assistance pertaining to this problem with the wifi I would be forever grateful.

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Re: BDX3400KU wifi connection problems

You may want to make a warranty claim.

- Peter
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Re: BDX3400KU wifi connection problems

Hi Peter

 

Stating to warranty claim the player is not acceptable.

 

I too have a BDX3400KU, wifi connection was working perfectly until I turned it on yesterday.

 

I now get connection failed error messages, as well, I also get the error message AP not installed.

 

I did not run any updates as this was done a few weeks back.

 

To me it sounds like the BDX3400KU does not see the built in wireless adapter anymore and would require a reboot or driver update.

 

I have restored to defaults with no luck.

 

I am currently using the Ethernet port, and that works fine.

 

Toshiba, you need to take a look at these types of situations, the player is fantastic (if it works).

 

Thanks.

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Posts: 1

Re: BDX3400KU wifi connection problems

I just bought one and it cannot find my wireless router.  All other devices in my house can connect without issue.  Thought I was getting a good system but I guess now.

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Posts: 1

Re: BDX3400KU wifi connection problems

hello buy a bluray bdx3400ku by Amazon a month ago ... but will not connect to wifi
now stops playing and freezes the image, and sometimes I want to turn and does not work ... Toshiba live in Venezuela and Venezuela does not have this model so they can not help me.
I would like them to fix my problem or at least it changed me for the most similar model to have here in Venezuela ... the serial number of my product is D14a PU95 00 7465
was sold by Toshiba America information system Inc . 1651 Glenn Curtiss for amazon.com that was where I buy it.
I really hope you can help me , I will not lose money but return to America is expensive and it would be nice to know that a company like Toshiba can give international support consumers deserve . in advance thank you very much .

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Registered: ‎10-04-2011

Re: BDX3400KU wifi connection problems

tatyss, warranty claims are only processed online from the link I posted above. Unfortunately, I don't believe shipping to/from Venezuela is accepted.

- Peter
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Re: BDX3400KU wifi connection problems

Hi! I have experience exactly the same, did you figure it out? cause I am about to return it as well .. so frustrating

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Re: BDX3400KU wifi connection problems

[ Edited ]

My problem is almost the same. The player sees two of my neighbors wireless networks but it doesn't see mine which is only about a foot away. Everything else in the house has no problem connecting to my wireless router. Have an iPad 3, Asus Transformer Prime tablet, Nook HD+, Samsung Galaxy Victory phone, and they all connect no problem.

 

Edit: This could be the reason why wifi isn't working at all for some people. http://youtu.be/koz5YRUMHNA

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Re: BDX3400KU wifi connection problems

I seem to be having the same problems. We have had our player for just under a month and all of a sudden it will not connect. It says "connection fail" for everything. We received this as a wedding gift and it is very irritating that not only we cannot use it but that someone spent money on this for us. I feel there needs to be a solution to this. I have reset it to factory settings and it will still find our wireless on the display but it will not connect no matter what we try. 

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Posts: 3

Re: BDX3400KU wifi connection problems

I have this blu ray player as well. If I connect the ethernet cord directly from my modem it works great and I can access Netflix and the other things this player offers. I used to be able to connect wirelessly via my router but now it never connects. I've moved the router to many different areas in the house to make sure that there wasn't any interference between the router and player, but that didn't solve any connection issues. I've reset Netflix on the player, I've unplugged it for more than fifteen minutes many times but I still have this issue. I can't return the player as it was a gift. This is unfortunate because I've owned many Toshiba products and have loved them all. It looks like I'm going to have to purchase a different player.
Member
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Re: BDX3400KU wifi connection problems

I'm having the same connection problems after 3 months. Anyone at Toshiba helping with this problem?

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Re: BDX3400KU wifi connection problems

I have the same problem as has already been noted several times. My unit will not connect at all. After ready all the issues, and no reply from Toshiba, will somebody from support at lest say it's no fixable. When entering the info manually, I have a Network Key for my PC, which is my password. Nowhere in the Manual settings does it ask for a password for the Modem. There's an SSI, or something, and security settings. I have no idea what to enter into those Boxes since none of them are named, just initials.
Member
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Re: BDX3400KU wifi connection problems

Nobody from Toshiba has responded to this issue since November 2013. Apparently, that's as good as they get. Buy, it..don't work...TS
Posts: 19,798
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Registered: ‎10-04-2011

Re: BDX3400KU wifi connection problems

The last time I posted in this thread was actually January 26, 2014. However, if it's actually malfunctioning or failing in some way, no, we don't usually fix them, we swap them. I posted a link back in September of 2013 to the warranty claim page.

- Peter
Member
Posts: 2

Re: BDX3400KU wifi connection problems

Hello Peter

 

The warranty page does not list this specific model for some reason. So, whats the next step here. 

 

Is there a resolution to the problem? 

 

thanks

s

Posts: 19,798
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Registered: ‎10-04-2011

Re: BDX3400KU wifi connection problems

I looked into this for you. Use "BDX3400" without the "KU." Sorry!

- Peter