12-12-2012 05:03 PM
I have the same problem - it seems many many people have. I can't believe Toshiba haven't come up with at least a comment on what to do. Is it a bug? Can it be fixed? Or do I just buy a new laptop by a different manufacturer - perhaps one that addresses customer issues.
12-12-2012 08:02 PM
02-12-2013 09:38 AM
to the people who are having a problem with ther batter not charging pluged in i have found that when you unplug the power cord when the laptop is on there is a slite glich it will say when i plug my adapter back in to laptop pluged in not charging batter power stays at 97 percent and wont charge you have to live it unpluged till it reaches at 96 percent on batter then plug it back and it will charge dont know why but it works for me .but if you close the laptop lid and let it go in to stand by then unplug it and cary the laptop to another place then plug in power cord before you open the lid it stays fully chargeed and you dont get this anoying message hope it works for you people
03-14-2013 12:10 PM
On the subject of the problem shown:
I can't figure out how to start over with the question, which is exactly the same, other than that mine is a satellite C655 and S5128.
I've done the battery in-out, both with and without the power cord attached.
I've done the battery out/power-off/remove AC power/hold the power button for 30 seconds.
Without the battery, both lights on the front (AC power through the brick, system running) show. As soon as the battery is reinserted, the AC light goes out after about 2 seconds. The computer will behave normally (all functions, including start/restart/shutdown/hard reboot) without a battery.
I've also tried other power supplies with the same results.
Bios is 2.0.
The only success I've had was on the first in-out burnishing of the contacts (multiple insert/remove/replace), which allowed the battery to charge for a time, and then the symptom returned.
Ideas beyond those enumerated above?
05-04-2013 06:33 AM
Try this one,
charge the battery with your laptop until it stop charging, then release the AC adapter, set the power option to high performance, set turn off display to never, put the computer to sleep to never, let your laptop run with battery only until your laptop turn off by itself (the battery totally drain), close your laptop and plug your AC adapter, let the battery charge until the charge indicator stop (never open the laptop or turn on your laptop during this step) after fully charging, turn on your laptop and see if the battery level better, if not success, try this step in safe mode.
05-09-2013 11:08 AM
Thanks a zillion. I haven't used this 'puter NB500 for about a year. It wouldn't charge, bad day all around. Removed battery and reinserted...tick tock Bob's your uncle. Thanks again.
05-11-2013 07:41 AM
I own the Toshiba NB505 netbook and the very same thing was happening to me. Here is what I did to fix my issue:
Step 1: Shut down the computer and remove the battery. Then turn it on but now with the battery out. It should say "battery not detected".
Step 2: Open control panel and open the "device manager". Under "batteries" (the first one), uninstall the one that says "Microsoft ACPI Compliant Control Method Battery". This is the battery driver.
(Don't worry. The computer will automatically re-install it)
Uninstall the driver and shut down the computer.
Then reinsert the battery and power on the computer. The driver should have re-installed itself. Check to see if the battery is now charging.
(It will take awhile for it to fully charge to 100% Best to shut it down and let it charge. The far left indicator light on the front of the Netbook will turn green when it is fully charged)
Hope this helps. Yeah I had to figure this one out on my own. Toshiba support staff over the phone were useless!
05-14-2013 01:49 PM
I am having the same but little different of an issue (Satellite L655). When I unplug my laptop it will work for a while. I then plug it back in and it does not show that the cord is plugged in (this is the battery icon on the bottom left of the screen). In order to find it again, I need to take out the battery and plug it back in. Then it works fine. However I am worried to unplug it in case it does not find the cord again. Has there been any resolution on this issue?
07-30-2013 06:58 PM - edited 07-30-2013 07:05 PM
i know that this is old Post but i have found my solution for this
you need to take out the battery and the a/c then take out the keyboard and then the B.I.O.S Battery and then keep pressed the power button for a minute and at the same time shorting the pins (socket ) were the B.I.O.S battery was for a minute .
the release the power button and put back the B.I.O.S battery
Then put your keyboard back and then the laptop battery and power on and that its problem fixed
07-31-2013 07:45 PM
its not ur cord it the piece in side i have a toshiba laptop don't know the model but yeah the jack is crap they need to recall that bs my brother had the same problem just to let every one know so i have had that problem more than once i took the cord stripped it the tooked the cord in side the laptop and striped it conect them together put it back ogether and never had to worry about that again
04-24-2014 04:45 PM
I know this post is old but, if none of these solutions helped I have another one. First I removed the battery and tried running the computer with just the power cord to make sure the battery was the problem (it was). Then I cleaned the contacts in the battery and the computer. I noticed that some oxidation had built up on the contacts in the computer so I scraped that with a razor to make sure it was clean. Worked like a charm! Hope this helps!
03-28-2015 08:14 PM
I guess I'm spoiled, if this happened to my Macbook I'd take it into the Apple store and ask what to do but Toshiba lacks any face to face technical suport and does not answer emails either.
I suspect this is a comon hardware failure because I booted Ubuntu on this Toshiba and still have the exactsame issue. Ubuntu Linux, of course, shares nothing with Windows so it must be the hardware not the software.
Now I know why I was given this computrer for free. Works fine as long as I leave it plugged in.
04-06-2015 01:43 AM - edited 04-06-2015 04:34 AM
I have a satelllite P775 with the bad power jack.
It is ALMOST bearable, I have to check that it is plugged in and charging every time I move the PC or lay it down.
It almost always "works" if I jiggle the cord, but I have to be very careful where I lay the cord or it disconnects again.
It does this on the original powere supply and an aftermarket one.
I have had it apart, I cannot see any obvious damage and could replace the jack if I could find the part anywhere.
I know this is where the problem is, I just need the physical part.
04-07-2015 07:39 AM
I found the part.
Cheapest was $8.20 at bestcompu with "free" shipping and no sales tax.
They seem to have them for MANY laptops - understandable, laptop power jacks are susceptible to strain damage.
First place I found it was $24.99 plus $3.99 shipping and another $1.70 for Florida residents, which I am not but the checkout trial wanted FL tax anyway - laptopjacks.com is EXPEN$IVE !
I'll try to remember to update this thread when I have the part - maybe after it has been in for a few days.
09-22-2015 05:41 PM
hello i live in finland so europe and i have the same problem i try it hold tight the charger cable but didint work i have toshiba satellite P50 its i think 2 years old now but do i do that remove battery then try again?
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