05-23-2012 05:52 AM
Yesterday I went to get my laptop and when I opened it, it was off and wouldn't turn on. So I called tech support and a very helpful lady had me hold the power button for 20 secs. After that it turned on just fine. Unfortunately I now have to do that all the time. Every time I go to open it after its been closed a while I have to do that just to get it to start up. Is there something else I should do so it stops doing this? Please help me.
05-25-2012 08:30 AM
What's your full model number? "L755" is only partial. It should be on a label on the bottom.
Have you tried using the computer only on battery or only on AC power (with the battery removed)? Maybe one of the two is causing the problem.
06-04-2012 04:01 PM
I am having the same problem with a brand new L755-S5170. I just bought two days ago. After it goes to sleep it will not restart. I called help and they said that new computers sometimes have static electricity problems and to remove battery for 30 minutes. I did do and it started fine only to fail to start after it went to sleep again. Removed battery for a couple of minutes and it started fine.
What is the issue here? What are my options re return for defect?
06-05-2012 12:27 AM
06-05-2012 03:49 PM
went through a remote session with Toshiba help today. They updated bios and set power settings but problem came right back. Something is seriously amiss here with the number of posts about similar problems. This one is going back to the store. I am done with Toshiba. Too much hassle for a new machine. Not to mention that it was a graduation present and the ensuing disappointment. Boo Toshiba!
06-22-2012 07:33 AM
I have an L755-S7307. Had the same problem. Did the power button thing, and it appeared to power up, but no video. Hooked up an external monitor and it worked. Restarted. All good. Put the laptop back in place. Removed the VGA cable. No video. Don't know why, but I tipped the laptop back, and voila! Video returns. Set it back down - no video. Tip up - video. Down - no video. A short? Moved the laptop back toward the external monitor to plug it back in, and there's my video, whether tipped or not. Moved it back to its original place - no video. Tip. Video. Down. No video. Turns out the "original place" was sitting atop my second Toshiba laptop that I recently acquired for the office. I don't know whether it's a wi-fi thing, an electromagnetic field, or what, but if I put my home laptop on top of my work laptop, I get issues. Freak discovery of the solution, and I'm probably the only one who's ever done this, but I thought I'd post it in case someone else tries it.
Moral: Don't set your laptop on top of another one if you want it to work.
08-21-2012 08:34 AM
Hi I have been having about the same problem as most of you nothing seem to solve it people and Toshiba said to try. so i wanted to get to the bottom of this problem so i did some test and came up with good results for most Toshiba laptops (and others) it seems the keyboard go bad YES sounds a bit weird that this shuts down the system on power (boot) up but it does. So replacing or just unplugging your keyboard should Solve it. Hope this helps ...
03-15-2013 06:17 PM
Hello I have a Toshiba Satellite L755-S5242RD that will not start up properly no matter how many times I have tried. It will get to the start up window act like it is coming on then it goes black and nothing happens it there something that I can try to get it to work or just buy another laptop.
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