12-17-2013 01:12 PM
I believe you have a problem with your battery. You can use the Troubleshooting Assistant. If it concludes that the problem is the battery, it'll set up a battery swap. You could select the symptom dealing with a battery that won't charge. If you continue to tell it that your battery won't charge, it'll lead you to the conclusion that it needs to be replaced.
12-26-2013 09:48 AM
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01-13-2014 07:08 AM
Probably a bad battery. Call Tech Support at 1-800-457-7777 for a replacement.
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