06-16-2011 12:33 AM
Hello everybody, I have a laptop PORTEGE M800,and I can't speak throught the integrated microphone. my os is windows 7 ultimate 32 bit. I downloaded the latest audio driver from this website - conexant audio driver 18.104.22.168 and when I install it I can't hear even from the speakers,but when I uninstall the driver the os installs automiticaly a driver called:high definiton audio. when I had win xp it worked fine. what could be the problem? Thanks for the help.
06-16-2011 03:30 AM
Yours would not appear to be a USA model. Look on the Toshiba label on the bottom of your computer and give us your full model name/number like Portégé M800-106, and your model's part number, like PPM81E-00K00JEN. Then maybe we can get you fixed up.
06-22-2011 05:14 AM
Let's make sure what BIOS version you have. Click 'Start' and type in msinfo32.exe and click on this file. In the 'System Summary' you first see, look on the right side for 'BIOS Version/Date'. If you do not have the latest v5.00 then download this file and double click to begin installation, and carefully follow the directions
Next, Toshiba laptops are very finicky about only using the Toshiba supplied hardware drivers, that's why I recommend disabling automatic Windows Updates. Click on 'Start - All Programs - Windows Update', on the menu at left click on 'Change settings', under 'Important updates' click on the drop down menu at right and choose 'Never check for updates (not recommended)', then click OK. Then only run manual Windows Updates, and never allow Windows update to change any of your hardware drivers.
Finally, download these drivers and install them in this order. These are zip files so you'll have to extract the .exe files to install them.
Please let us know what happens. Good luck.
08-21-2012 08:53 PM
I also have the Toshiba Portege M800 (no hyphen or anything afterwards) PPM81C. I also just updated to Windows 7 Home premium and now my microphone no longer works. Please help!! Thanks
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