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Member
Romn
Posts: 5

High Definition Audio Controller not working

Hello,

i have a toshiba satellite L505D-S5983 laptop with windows 7 home premium 32bit OS. everything on the computer worked fine until...

Back Story: Recently I had a windows 7 update. After one of the many updates was finished installing, my screen went blank and I could not open windows without going into safe mode. Well, i decided to go back to previous recovery point and then went into msconfig to deselect some of the start menu items and then I was able to open windows regularly with no problem.


EXCEPT!, now I have no audio. I have the red X over my speaker icon on the desktop. I checked the device manager and there is the yellow yield sign next to "high definition Audio Controller". I tried to uninstall the driver and restart and it did find the driver, installs it, but then it says the driver was not installed properly. Also it says "windows may have detected a hardware change." i also went to realtek and downloaded the driver and installed it but that made zero progress. please, please help me. i need help getting my audio back. fixes?

Romn

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Jerry_Lippey
Posts: 39,084

Re: High Definition Audio Controller not working

 

Satellite L505D-S5983

 


I tried to uninstall the driver and restart and it did find the driver, installs it, but then it says the driver was not installed properly.  


i also went to realtek and downloaded the driver and installed it but that made zero progress.


Have you tried reinstalling the driver from here?

 

   Realtek Audio Driver for Windows 7 (32/64)

-Jerry
Member
Romn
Posts: 5

Re: High Definition Audio Controller not working

@Jerry...

 

Yes, I believe I have.  But with no success.  I may try again with the link you provided thought to make sure.

 

 Also, when this incident occured, my USB controllers were wiped out of my Device Manager tree and USB ports no longer recognize devices.  I read in a post on here that I can restore the laptop to out-of-the-box state.  am I able to do that with my model and is it risky?  I am backing up my data so would this be an option that would allow me to have a fully functioning laptop again successfully?

 

Chris

Ace Advisor
Jerry_Lippey
Posts: 39,084

Re: High Definition Audio Controller not working


I read in a post on here that I can restore the laptop to out-of-the-box state.  am I able to do that with my model and is it risky?

Probably the best thing to do, Chris. It does completely replace everything on your hard drive.

 

See the section Recovering the Internal Storage Drive, which begins on p. 61 of the User's Guide.

 

   Satellite L500 Series User’s Guide

-Jerry
Member
Romn
Posts: 5

Re: High Definition Audio Controller not working

Jerry or anyone else,

 

I tried to do the "Out-of-Box" redo to get the Laptop back to full functioning.  Well, it was not worth the hassle.  My Audio still does not work like above (High Definition blah blah is not installed) and my USB ports are still missing on the Device Manager tree as well as not recognizing when I plug something in.  The "Out-of-the-Box" reset did not work and it even made me have to go into safe mode after I did it because it would not boot up in regular without freezing 10 seconds after.

 

Any other suggestions?  Please help.  the laptop is less than 2 years old.  Where did my USB go and why isn't my Audio working?

 

Thanks,

 

Chris

Ace Advisor
Jerry_Lippey
Posts: 39,084

Re: High Definition Audio Controller not working


..do the "Out-of-Box" redo to get the Laptop back to full functioning.  Well, it was not worth the hassle.

If you restored the hard disk to its original out-of-the-box contents using Toshiba recovery media, Chris, then it's safe to assume there are hardware problems.

 

   Locate a Toshiba Service Center

-Jerry
Member
Traci44145
Posts: 1

Re: High Definition Audio Controller not working

I have now experienced this as well. I did the out of box restore, and now the USBs will not read. I did the update from the driver download site and still nothing. i find it hard to believe that this computer would take a crap like this after two or three years. My last toshiba lased 7 without any problems. Is there a way to get driver discs mailed to see if that would make a difference? I did notice one thing. I have the newest version updated online, but when i click properties on the HDAC, I get driver version 6.1.7600.16385 and even says driver date of 7/13/2009   ... that's not the one listed on the site !